Customer Service Representative

4 weeks ago


Leicester, United Kingdom NCB Foodservice Full time

About Us


NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.


Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat, fruit, vegetables and dairy products to thousands of sites across the UK, every single day.


Based at our head office in Leicester, our Customer Service Team plays a pivotal role in ensuring our clients are happy. They provide exceptional customer service, resolving queries promptly and maintaining strong relationships with both our clients and supply partners alike.


Due to our continued success, there is an exciting opportunity to join our growing team in Leicester. If you are passionate about helping others, get in touch today



The Role


As the first port of call for customers, you’ll be representing the NCB brand - our reputation is in your hands Your ability to maintain a positive, can-do attitude, even at the busiest of times, will set you apart.


Responsibilities include:


Answering customer telephone calls and emails.

Resolving queries in a timely manner – the fast-paced nature of the foodservice industry demands that, in most cases, queries are dealt with there and then.

Record queries and resolutions accurately in our internal system – monitoring performance helps us achieve excellence.

Build strong relationships with our supply partners – they usually hold the key to resolving queries. Whilst we are here to serve our customers, we also have a responsibility to do the right thing by our supply partners – your job is to balance the interests of both.

Support our Account Managers – our customers’ satisfaction is also their primary concern; you’ll need to work closely and communicate effectively with them.



About You


 You are a radiator – you bring positive energy and enthusiasm

 You have a genuine passion for helping others.

 You are authentic, humble and inclusive.

 You possess a growth mindset, are curious and eager to learn.

 You care about the work you do and take accountability for it.


Essential skills

Excellent spoken and written English – a clear, confident and polite telephone manner is a must. So is the ability to communicate effectively in writing.

Computer literate – you will be expected to use our own internal IT system as well as various Microsoft applications (word, excel, outlook etc.).

At least 3 years in a similar customer facing support role.

Ability to organise and prioritise your own workload so that deadlines are achieved.

High level of accuracy and strong attention to detail.


Food service industry experience would be desirable but is not essential for this role.



Job Type: full time permanent (37.5 hrs per week)





  • Leicester, United Kingdom DRAIN DOCTOR DRAINAGE & PLUMBING Full time

    **Customer Service Representative - Job Description** You will be a motivated individual who always provides optimum customer service. Ideally with experience being on the phone and willing to learn and develop. You will therefore have a practical and problem-solving mind and enjoy being thorough in everything you do. **Benefits of being a Customer Service...


  • Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK’s leading turbocharger remanufacturers. We are looking for a customer-oriented service representative. As a customer service representative, you will be our client’s primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing...


  • Leicester, United Kingdom Recoturbo Full time

    Recoturbo is one of the UK’s leading turbocharger remanufacturers. We are looking for a customer-oriented service representative. As a customer service representative, you will be our client’s primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing...


  • Leicester, United Kingdom Hastings Direct Full time

    **Do you love a challenge? Do you thrive when providing great customer service?** If so, we'd love to have you join us as a Customer Service Representative in our Retentions Team. **In our department**: You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn...


  • Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...


  • Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £29,00 - £34,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for...


  • Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...


  • Leicester, United Kingdom Reflex Labels Full time

    Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating out of multiple sites globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has an opportunity for a Customer...


  • Leicester, United Kingdom Defiance Marketing Ltd Full time

    Defiance Marketing is a dynamic and rapidly growing direct marketing company specializing in face-to-face customer acquisitions. We're dedicated to delivering exceptional results for our clients through our enthusiastic and talented team of Brand Ambassadors. Our unique approach to marketing has enabled us to build strong connections with both our clients...


  • Leicester, United Kingdom TP Organisation Full time

    Overview: We are seeking enthusiastic and outgoing individuals to join our team as Brand Ambassadors. As a Brand Ambassador, you will represent our company and products, engaging with potential customers to promote brand awareness and drive sales. **Responsibilities**: - Communicate effectively with consumers to promote brand messaging - Market products or...


  • Leicester, United Kingdom Double F Organization Full time

    **Do you like talking to people?** **Would you like to make money doing that?** - **APPLY NOW **_to join our team as a customer sales representative; - **NO EXPERIENCE NEEDED**_ - we provide free coaching for you to make as much money as you want! Willing to **learn these skills;** - Communication skills - People skills - Listening skills - Work ethic -...


  • Leicester, United Kingdom Zenco Legal Limited Full time

    **About us** Zen Legal Limited is a small business in Leicester. We are innovative, laid back and approachable, and our goal is to help people and provide services that are Amazing, Accessible and Affordable.. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed culture **Join Our Team at Zenco: Making Customer Service...


  • Leicester, United Kingdom Consilium Group Limited Full time

    Due to expansion and new programme awards, a global organisation has a new vacancy for a Customer Service Representative to join one of the major UK manufacturing operations. With excellent account management and customer service skills, you will develop strong customer relationships with key accounts and ideally have worked in a fast-paced environment. ...


  • Leicester, United Kingdom Gray Marketing Full time

    New year, New You! Are you looking to build new skills, break new comfort zones and ultimately become the best version of yourself in 2023? Have you decided that you want to make that change? There is no better time than now! Start the new year with a new opportunity. Based in Leicester city centre, Gray Marketing is on the hunt for new sales and...


  • Leicester, United Kingdom NCB Foodservice Full time

    About UsNCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat, fruit,...


  • Leicester, United Kingdom Bestway Group Full time

    _**We are looking for people who want to further their career by joining our industry leading and award winning Bestway field sales team!**_ **About our Benefits**: - 3-week in depth and professional training programme - £23,878 per annum basic salary with the average employee on £25,000-£35,000+ OTE - Earn from 1st £ with an uncapped “sell more earn...


  • Leicester, United Kingdom Rhino's Marketing Full time

    **Full Job Description** **Immediate Start** Due to client expansion, we can now grow our team of ambitious brand ambassadors over the next upcoming weeks so we can take on new talent to an amazing team in our Leicester location! - What will you be doing?_ - You will be representing some of the UK's biggest brands. - You will be on boarding new supporters...


  • Leicester, United Kingdom NCB Foodservice Full time

    About UsFind out more about this role by reading the information below, then apply to be considered.NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal, sustainable and local...


  • Leicester, United Kingdom Maximus Full time

    General information Job Posting Title Customer Service Representative Date Thursday, April 11, 2024 City Leicester Country United Kingdom Working time Full-time Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every...


  • Leicester, United Kingdom Maximus Full time

    General information Job Posting Title Customer Service Representative Date Thursday, April 11, 2024 City Leicester Country United Kingdom Working time Full-time Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every...