Technical Analyst 1

1 week ago

Surrey, United Kingdom FortisBC Full time

Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2848.00 bi-weeklyWorkplace Flexibility: NoPosting End Date: Open until filledAs the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.Were actively seeking new talent to join our mission of transforming B.C.s energy landscape. As one of BCs Top Employerswith a diverse team of over 2700 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.Position Overview As a Technical Analyst at FortisBC this position is responsible for providing technical support to the end users at FortisBC. This includes but is not limited to desktop computing mobile computing communications end-user support printing devices network infrastructure and server storage data centre equipment.Responsibilities Provide frontline technical support to our end usersComplete departmental helpdesk/deskside functions including problem receiving recording and trackingAction technology service requestsTroubleshoot end user issues (hardware and company standard software)Provide support and tracking for mobile and smart devicesComplete upgrades installations and preventive maintenance tasksRepair computer software and/or hardware and work with external vendors to obtain repairs when necessaryLiaise with senior support on behalf of clientDeploy device images and software packagesAcquire quotes and procurement of necessary hardware and softwareSet-up/receive/deliver PC equipment recycle of excess surplus equipmentRecord software and hardware asset modificationsMaintain up-to-date knowledge of the companys computer systemsEstimate/complete a series of tasks required for a minor projectSome travel may be requiredRequirements 2 year Diploma in Computer or Electronics Technology Computer Science or related field.Minimum 2 years experience related work experience.Familiar with current operating systems applicable to the job.Familiar with imaging processesFamiliar with software deploymentMaintaining business contacts with suppliers service reps and other businesses.Familiar with Windows Server based network environment including user maintenance scheduling printer configuration remote connectivity etc.Familiar with Microsoft Office applications collaboration and communication systemsKnowledge of peripherals and network attached devices including but not limited to printers scanners plotters cameras mobile smart devicesValid Class 5 British Columbia Drivers licenseOur engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.Required Experience:IC Key Skills Bakery & Pastry,Computer Software,Jira,Accident Investigation,Chemistry Employment Type : Full-Time Experience: years Vacancy: 1

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