Digital Programme Director

2 days ago

Sheffield, United Kingdom SitePoint Pty Full time

Digital Delivery - Head of Fraud and Error & Head of Debt Pay: Circa £89,000 per annum, plus 28.97% employer pension contributions worth around £26k pa.

Flex and Purpose: Hybrid working (60/40 in/out), flex-friendly policies, work-life balance, and work with real impact and legacy, touching millions of DWP customers.

Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield. Regular travel across these locations will be required, with an expectation of travel to one of these hubs (especially Blackpool and Manchester) at least once a week.

We're recruiting for two leadership level Digital Delivery professionals to lead our teams in DWP Digital. In DWP, we call these roles Digital Delivery Head of Fraud and Error and Digital Delivery Head of Debt. While an understanding of Fraud and Error or Debt would give you a running start, it's not a requirement. These areas are where you'll work, deliver, and make a difference to millions of people.

You’ll use your agile delivery background to deliver value, products, and services through technology and through DWP's technical experts—that's the background and the expertise we really care about.

Why are we hiring? DWP has been given a clear agenda to reduce fraud, error, and debt. We'll use cutting-edge tech and user-centered design to help customers get it right the first time, preventing errors from entering the system and creating a debt balance that DWP needs to recover. We're aiming to reduce the cost to DWP while also limiting stress and pain for DWP users.

There are real people at the end of our services, and we want to improve the experience for them. Genuine fraud exists—nobody wants taxpayer money going into the pockets of people who don't deserve it. We need you to help us get the technology, products, systems, and services in place to stop that from happening.

You’ll either be standing up enterprise-level teams and projects that prevent fraud and error or working on a new self-serve debt recovery system for DWP customers currently in the Discovery phase. The scale is huge, with 20 million users affected and billions of pounds at stake.

About You and Your Role: To do this role well, you'll need to be an experienced delivery professional with an agile background. You will have delivered something big, complex, and ideally within a mixed matrix environment. You’ll need to be a great leader, capable of absorbing the noise and enabling your people to deliver in a psychologically safe space, and you'll need to have excellent stakeholder management skills.

This is a major change programme with lots of interested parties. There is scrutiny. It will be high profile and high on the agenda. So you'll need to be resilient, credible, and confident. You'll be talking to directors general, change managers, ministers, and more. You'll be able to describe issues and risks at programme board level.

You have the experience of technical delivery to translate complex issues to a non-technical but very interested audience. When your team tells you that something is wrong in the cloud environment, you know what that means and can help others understand too.

There are around 145 people working across these programmes at the moment, with a mix of in-house experts, contractors, suppliers, and change management professionals. You’ll lead the team, set the vision, and keep everyone on track. It's not a huge leadership span, but it is high complexity. There will be money and people available as you shape your team and build the environment you need to deliver.

On a given day, you may be looking at our operational processes and really understanding how technology can make those better for the agents that work them, improving the customer experience. You’ll create conditions for highly engaged teams that understand their mission and the value of their work. You’ll influence policy, deliver tangible results, and manage a complex and demanding stakeholder network.

We believe these are among the most exciting roles in government, and a once-in-a-generation opportunity to shape how DWP takes on the issues of fraud, error, and debt using technology to deliver solutions that are both humane and effective. If you think you can help, apply now or get in touch for a chat.

You’ll need to demonstrate the following knowledge, experience, and skills in your application:

  1. You’re an exceptional and authentic leader, capable of building, inspiring, and engaging teams to deliver results even in times of ambiguity.
  2. You have experience leading in a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working.
  3. You have a successful track record of delivering real business value in increments in line with user needs.
  4. You have experience managing and delivering change in a complex environment.
  5. You can build excellent stakeholder relationships, creating a wide-ranging and collaborative network that enables better work across organisational and team boundaries.
  6. You have strong financial acumen and a genuine motivation to deliver true value for money.

DWP Benefits Package: DWP has a broad benefits package built around your work-life balance, which includes:

  • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time, and compressed hours.
  • Generous annual leave—at least 25 days on entry, increasing up to 30 days over time (prorated for part-time employees), plus 9 days public and privilege leave.
  • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme, and an employee discount scheme.
  • Health and wellbeing support, including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA—a first-class programme of competitions, activities, and benefits for its members.
  • Family-friendly policies including enhanced maternity and shared parental leave pay after 1 year of continuous service.
  • Funded learning and development to support progress in your role and career, including industry-recognised qualifications and accreditations, coaching, mentoring, and talent development programmes.
  • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE), and many more.

Click apply to read the full job advert on Civil Service Jobs and to start an application. You’ll also find contact details for our recruitment team if you have any questions or just want a chat about the role.

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