Customer Experience Manager

1 week ago


Bishop's Stortford, United Kingdom Sainsbury's Full time

Job DescriptionLeading in our stores:Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.What you’ll be doing:Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitmentsManaging the front-end checkout operation, ensuring all our customers are served in line with our expectationsManaging operations in our petrol station (If your shop has one)People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. ...



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