SC Cleared Lead Service Transition Manager

2 weeks ago

Croydon, United Kingdom Public Sector Resourcing Full time

Lead Service Transition Manager (Inside IR35)


Contract Term: 12 Months


Contracting Authority: The Home Office


Location: Hybrid – Croydon


We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition.


You will be joining a number of other Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function.


SDTMs in SADI will design and transition IT services that:


• Support business needs.


• Reuse existing service components.


• Are proportionate and affordable.


• Effectively span multiple suppliers, platforms, and support arrangements.


As a Lead Service Transition Manager your main responsibilities will be to:


  • Design and document new services.


  • Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.


  • Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.


  • Ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.


  • Contribute to the definition of standards and continual service improvement as part of the Home Office’s SADI practice.


You’ll have relevant experience in:


  • An active SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.


  • Experience of successful Service Design and Transition.


  • Experience in ITIL aligned Service Management.


  • Setting expectations and managing stakeholders, both internal and external.


  • Experience in onboarding third party suppliers.


  • Service Design and Transition in Medium to Large Organisations.


Desirable:


  • Public sector exposure.


  • Experience of Agile development methodology.


If this role sounds like something that you would be interested in, please click the link to apply or get in touch with karl.robinson@publicsectorresourcing.co.uk

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