Manager Renewal Operations

2 weeks ago


City of London, United Kingdom Digital Realty Limited Full time

The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation to ensure smooth, timely, and customer-aligned contract renewals - driving retention, revenue predictability, and customer satisfaction.What you'll doLead-to-Contract & System AdministrationActively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including:Fixed-expiry (non-auto-renewing) contractsCustomer-initiated renewals o...



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