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Customer Service Representative

2 months ago

Witham, United Kingdom DD Full time

Are you experienced and have an interest in building a strong rapport with customers and a curiosity for aesthetics or medical beauty? We are looking for a confident and passionate Customer Support and Sales Advisor to join our growing team dedicated to serving clinical beauty professionals. Please note this role does not involve cold calling or hardcore selling, it focuses on delivering fantastic customer support to all aspects of our MedFx Aesthetics business.


Main Duties & Responsibilities

  • Responsible for answering all telephone calls, dealing with email and electronic orders in a timely and efficient manner in accordance with the sales order processing procedure.
  • Proactively create extra sales by increasing account business, following up leads and actively calling on any business development campaign provided.
  • Deal with customer inquiries, maintain records and build customer relationships whilst representing the company: ensuring a speedy, efficient and quality service to our customers at all times.
  • Undertake all administrative functions in connection to the department and onboard new customers whilst ensuring all regulatory requirements are achieved.
  • Alert the Contact Centre Manager to any potential problems and pass on any relevant information.


What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.
  • Free parking on site.


Who are MedFX and DD?

MedFx are part of the DD Group, which offers a wide range of market-leading Botulinum Toxins, Dermal Fillers, Skin Peels, Cosmeceuticals and Surgery Consumables to the beauty markets across the UK and Ireland.

Our team is rapidly growing as it is our vision to become healthcare’s first choice for aesthetic treatment and service solutions. The team is full of energy, dedicated and passionate to our beauty customers as they understand the impact of not receiving the service required. Ideally you will have background experience within a customer service setting and are keen to be part of a collaborative and growing team.