Current jobs related to Group CPI Manager - Birmingham - Ampa - Legal & Professional Services

  • CPI Support Worker

    2 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    CPI Support Worker - Birmingham - £11.44 per hour Brookes HC Recruitment are currently looking for Healthcare Assistants and Support Workers to join our Agency! We are currently Hiring Agency Staff for shift work at multiple Homes and Supported Living facilities that require staff who are fully CPI Restraint Trained The Role: * Communication:...

  • SAP CPI Integration Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Recann Full time

    Job Title: SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder remote.The...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Recann Full time £400

    Job Title: SAP CPI Integration SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Recann Full time £400

    Job Title: SAP CPI Integration SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder...

  • SAP CPI Integration Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Recann Full time £400

    Job Title: Contract SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsRole Overview:Our client is seeking an experienced SAP CPI specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per week onsite in the Midlands and the remainder...

  • SAP CPI Integration Specialist

    4 weeks ago

    Birmingham, United Kingdom Recann Full time €400

    Job Title: Contract SAP CPI Specialist Location: Midlands, UK (Hybrid: 1-2 days onsite per week) Contract Duration: 12 months Start Date: ASAP Rate: £400 Per Day Inside IR35 Role Overview: Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, United Kingdom Recann Full time €400

    Job Title: Contract SAP CPI Specialist Location: Midlands, UK (Hybrid: 1-2 days onsite per week) Contract Duration: 12 months Start Date: ASAP Rate: £400 Per Day Inside IR35 Role Overview: Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsStart Date: ASAPRate: £400 Per Day Inside IR35 Role Overview:Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The role involves...

  • SAP CPI Integration Specialist

    1 month ago

    Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI SpecialistLocation: Midlands, UK (Hybrid: 1-2 days onsite per week)Contract Duration: 12 monthsStart Date: ASAPRate: £400 Per Day Inside IR35 Role Overview:Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The role involves...

  • SAP CPI Integration Specialist

    4 weeks ago

    Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI Specialist Location: Midlands, UK (Hybrid: 1-2 days onsite per week) Contract Duration: 12 months Start Date: ASAP Rate: £400 Per Day Inside IR35 Role Overview: Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The...

  • Cpi Trained Carer

    5 months ago

    Birmingham, United Kingdom Xpress Healthcare Full time

    **XPRESS HEALTHCARE LTD (CPI Trained carers)** **SET YOUR OWN SCHEDULE, CHOOSE A SHIFT AND BE PAID EVERY WEEK** Xpress Healthcare Ltd is a healthcare firm whose purpose is to bring together health professionals and medical facilities **Why work for XPRESS?** Hours: Day & Night shifts available / Choose your own shifts. Find the perfect work-life...

  • Business Development Executive

    2 weeks ago

    Birmingham, Birmingham, United Kingdom CPI SELECTION Full time

    About the RoleCPI Selection is seeking an ambitious Business Development Executive to join our team in helping small business owners grow their business to the next level. In this fast-paced role, you will be closing deals on a weekly basis, working with a proven solution to help businesses succeed.The ideal candidate will have a natural hunting spirit, with...

  • Digital Marketing Business Growth Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom CPI SELECTION Full time

    About the roleCPI SELECTION is seeking a highly motivated and results-driven Business Development Manager to join our team. As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities in the SME market, leveraging our proven digital marketing solutions to drive growth and success for our clients.The...

  • Digital Marketing Business Development Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom CPI SELECTION Full time

    About the RoleWe are seeking a highly motivated and results-driven Digital Marketing Business Development Manager to join our team at CPI Selection. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the SME market.Your Key ResponsibilitiesDevelop and execute a sales strategy to drive growth...

  • Digital Marketing Sales Professional

    3 weeks ago

    Birmingham, Birmingham, United Kingdom CPI SELECTION Full time

    About the roleCPI SELECTION is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative - Digital Marketing, you will be responsible for identifying and pursuing new business opportunities in the SME market, leveraging our proven solution to help businesses grow and succeed.The ideal candidate will have a...

  • Health Care Support Worker

    5 months ago

    Birmingham, United Kingdom Agency Worker Full time

    Our caring and empathetic care workers are responsible for the health and wellbeing of our clients. The responsibilities of this position include assisting with activities of daily living, medication management, monitoring clients' health, and keeping a detailed logbook of clients' daily activities. **Responsibilities**: - Give emotional support to people...

  • Sap Consultant

    4 weeks ago

    Birmingham, United Kingdom Recann Full time

    Job Title: Contract SAP CPI Specialist Location: Midlands, UK (Hybrid: 1-2 days onsite per week) Contract Duration: 12 months Start Date: ASAP Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per...

  • Sap Consultant

    1 month ago

    Birmingham, United Kingdom Recann Full time €400

    Job Title: Contract SAP CPI Specialist Location: Midlands, UK (Hybrid: 1-2 days onsite per week) Contract Duration: 12 months Start Date: ASAP Our client is looking for an experienced SAP CPI (Cloud Platform Integration) Specialist to support a key integration project on a 12-month contract basis. The role involves hybrid working, with 1-2 days per...

Group CPI Manager

2 months ago

Birmingham, United Kingdom Ampa - Legal & Professional Services Full time

Role: Group Continuous Process Improvement (CPI) Manager

Office Location: Flexible (travel to other offices required)

Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required)

Reporting To: Head of Service Excellence


About us:


We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.


The team:


To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The Groups include; Finance, Operations, People, Marketing, IT, Risk and Executive Leadership team


The role:


The CPI Manager is responsible for overseeing and implementing process improvement initiatives within the group. Working with the Head of Service Excellence, they will be involved in developing strategies, and are responsible for implementing improvement actions from start to conclusion.

They will work closely with teams and stakeholders to continually identify areas of improvement to be considered for inclusion in the over-arching strategy, owned by the Head of Service Excellence.


They will enhance efficiency, productivity, and quality, focusing on customer journeys across technologies, meetings, working settings (Home/Office), operational design and digitisation.

This role entails important and critical reporting in order to evidence and ensure consistent high quality in terms of effectiveness, efficiency and best value from the operations teams. These reports will align to the agreed provision of professional services across all levels at all locations.

Working closely with; IT, Business Change, Procurement, Regional Operations, Marketing and InfoSec teams to define, implement and optimise the end-to-end change delivery model - layer changes and projects.


This is an exciting role within an ever-changing environment, developing a culture of continuous improvement and encouraging a value-added service provision through innovation and best practice.


Service delivery management; assisting the development of the customer journey in order to identify opportunities to improve the customer experience. Measuring performance across the teams via KPI's and analysing SLA's, and putting into action the necessary steps from the evidence this data provides. Contributing to the overall delivery of the service excellence programme.

Supporting our Responsible Business team to maintain legal reporting, being a visible advocate for this, both across the Group and with our suppliers and collaborating on legal reporting for our BCorp accreditation.


Responsibilities include:


  • Analysing existing processes and workflows to identify bottlenecks and areas for improvement
  • Developing and implementing strategies for process improvement based on data analysis and best practices
  • Leading cross-functional teams to execute process improvement initiatives and monitor progress
  • Pro-actively approaching and collaborating with stakeholders to gather requirements and ensure that process improvements align with business objectives
  • Leading regular meetings with key stakeholders with the objective of gathering feedback and developing customer relationships
  • Creating and maintaining standard operating procedures and documentation for improved processes (SOPs)
  • Training employees on new processes and ensuring they are followed correctly
  • Monitoring and reporting on the effectiveness of process improvement efforts (KPIs)
  • Identifying areas where it would be appropriate to seek and implement technology solutions to support process improvement initiatives
  • Conducting regular audits to ensure compliance with process improvement standards and regulations
  • Staying up-to-date with industry trends and advancements in process improvement methodologies


Person specification


  • Grit; determination to see things through, overcoming blockers to deliver great results
  • Collaborates with their peers to enable better business results
  • Acts as an ambassador for our IOS –living and breathing our SEATA ethos (simple, empowered, accountable, transparent and agile)
  • Thrives in an agile environment –able to make things happen
  • Grasps concepts quickly
  • Excellent interpersonal skills
  • Organised, structured, articulate, and calm
  • Role models collaboration and facilitates this in others at all levels
  • Passionate about developing customer experience and service improvements


Skills and experience you will have:


  • Possess strong analytical and problem-solving skills, as well as excellent communication and leadership abilities
  • A thorough understanding of process improvement methodologies, such as Lean Six Sigma, and be able to effectively manage and motivate cross-functional teams
  • Experience in process improvement or project management is highly desirable
  • Proven record of accomplishment of successfully executing change programs to deliver quality, service, risk and commercial benefits across the spectrum of related services
  • Relevant industry experience; Professional Services, Legal Services etc
  • Experienced in structured change & process models
  • Strong experience of customer journey mapping
  • Broad customer experience background with a proven record of accomplishment of successfully delivering and/or contributing to the development & implementation solutions across the spectrum of people, policy, process, systems etc
  • A track record which demonstrates change management as well as the ability to think laterally and challenge the status quo in order to deliver continuous improvement and cost effectiveness in the services delivered

Key competencies you will need:

  • Ability to communicate confidently and effectively at a high level
  • Ability to build good relationships with colleagues based on trust and respect
  • Strong analytical and problem-solving skills, with the ability to identify and address client needs effectively.
  • Ability to act as a driver for change. In particular the role requires:
  • Digital and technology acumen
  • Consultative mind-set, able to identify opportunities
  • Employee care experience
  • Service design philosophy
  • Agile working delivery methodology
  • Customer experience/journey mapping target operational model development including experience of embedding into organisations
  • Strong leadership and team influence abilities, with a record of accomplishment of motivating and driving employees to push for excellence.
  • Drive and enthusiasm to be part of a bigger team working together to achieve team goals
  • Excellent organisational skills enabling the prioritisation and management of multiple tasks
  • Demonstrable ability to map ‘as is and ‘to be’ processes and able to influence stakeholders to articulate future possibilities and relate these to business change activities
  • Strong business analysis, process mapping and facilitation skills
  • To be comfortable working without routine supervision and show a high degree of initiative to succeed in a demanding environment


We embrace agile working and offer a blended approach to where and how we work.


We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.


We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon, Lincoln, Southampton and Sheffield.


Additional information


Want to find more about our amazing benefits ?

-------------------------------------------------------------------

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.


Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities


Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.