Customer Marketing Manager

12 hours ago

Chelmsford, United Kingdom Fidelis Partners Full time

We’re searching for a Customer Marketing Manager to bring our client’s premium brand to life wherever shoppers crave affordable, delicious indulgences—whether it’s on the shelves, online, or anywhere in between.


What’s the Gig?


Here’s the deal: you’ll be the go-to person for building awesome relationships with retail partners and making sure our clients products grab all the attention they deserve (because they’re just that good).


Your Responsibilities:


  • Retailer Relationship Guru: Develop and maintain outstanding relationships with retailers and media partners to create standout activations.
  • Shopper Marketing Pro: Lead the shopper marketing calendar, delivering impactful campaigns in-store and online.
  • Data-Driven Strategist: Use tools like Citrus Ads, Kantar, Nielsen, IRI, and more to uncover insights and craft winning strategies.
  • Creative Collaborator: Work closely with internal teams and agencies to produce premium marketing assets, from eye-catching POS displays to trade communications.
  • Performance Evaluator: Track campaign success, adjust for better outcomes, and always look for ways to improve.
  • Retailer Mindset Advocate: Understand retailer challenges and bring creative, tailored solutions to the table.
  • Category Captain: Keep an eye on the competition and market trends, making sure your strategies are always one step ahead.


What We’re Looking For:


We need more than just experience—we’re after someone who’s driven, passionate, and thrives in a fast-paced environment. Here’s what makes you perfect for the role:


  • Relationship-Driven: You’re a natural at building trust and rapport, both internally and externally.
  • Retail-Minded: You get how retailers think and can align strategies to meet their goals while driving growth for the brand.
  • Strategic & Creative: You can think big-picture while nailing the details that make a campaign successful.
  • Adaptable & Resilient: Fast-paced environments don’t phase you; they excite you.
  • Results-Oriented: You measure success, celebrate wins, and constantly aim higher.


The Essentials:


  • Experience: At least 5 years in FMCG, with a track record of success in trade or customer marketing roles.
  • Skills: Proficiency with tools like Citrus Ads, Kantar, Nielsen, IRI, and experience with UK retail.
  • Mindset: A team player with a collaborative approach, but confident managing your own responsibilities.


What You’ll Love:


  • Fast, Fun, & Flexible: Work with a team that’s passionate about what they do—and never afraid to have a little fun along the way.
  • Room to Grow: This role is all about learning, creating, and developing your career to the next level.
  • Quality Premium Product: An uncompromising focus on a luxurious taste and quality using high-quality ingredients
  • Delicious Perks: Get up close and personal with the products—and yes, tasting is part of the job


Sound Like You?

Let’s make magic happen.


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