Library and Information Advisor

DescriptionSuffolk County CouncilAddress:Market Hill Sudbury CO10 2EN On-site workingSalary: 25185 per annum (pro rata)Hours: 20.5 hours per weekContract: PermanentAt Suffolk County Council were passionate about improving the future for our customers our communities and the environment. If you are too join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive lasting legacy. Reimagine the possibilities.Your role and responsibilitiesAs a Library and Information Advisor youll be at the heart of your local community helping people of all ages access the services support and inspiration that libraries offer.On a typical day you might:Deliver excellent customer service to a wide range of visitors including children families and older adults.Support customers with using library services from borrowing books to navigating digital resources.Run and support activities such as childrens story time crafts and community events.Help customers with IT queries including using mobile devices email and social media.Work closely with volunteers and community groups to raise the librarys profile and deliver outreach services.Carry out core library tasks such as shelving stock management taking payments and creating displays.This is a physically active role that involves bending and lifting.You will needWere looking for someone who:Can deliver great customer service to people of all ages.Communicates effectively and builds positive supportive relationships with customers colleagues and the wider community.Is confident engaging with young people and enthusiastic about delivering activities like childrens crafts and story sessions.Is IT literate and comfortable using the internet social media email mobile devices and appsand can guide others in using them too.Works well as part of a team and is happy to support colleagues.Is willing to learn and carry out the full range of library procedures including shelving lending self-service support taking payments stock work displays and rearranging the library space when needed.If youve worked in a customer-facing role enjoy helping people and have experience working with children wed love to hear from you. An interest in books and computers is a big plus.You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.The teamYoull be joining a friendly supportive team thats passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers community groups and schools to deliver a wide range of services and events. Our team values collaboration creativity and a shared commitment to helping people thrive.The hours will be worked Sunday every Thursday and alternate Fridays and Saturdays.Empowering EveryoneWere big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.For more informationPlease contact Rachel Taylor for a casual conversation. You can reach them by calling or emailing .How to applyStep 1 Read the Job and Person Profile (JPP) (Word).Step 2 Click Apply Now to start your online application.Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.Give an example of an activity or event youve run or supported for children. What did you do to keep them engagedDescribe a time when you helped someone use technology or digital services. What challenges did they face and how did you support themCan you share an experience where you had to deal with a difficult customer or situation How did you maintain professionalism and resolve the issueStep 4 -Upload a CV (without name and personal details).Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.Closing date: 11:30pm 19 October 2025.This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-OnsiteRequired Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Part-Time Experience: years Vacancy: 1