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Technical Business Partner
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Job Title: Technical Business PartnerLocation: Wherstead Park, Ipswich, SuffolkSalary: £45,000 – £55,000 per annumHours: Full-time, 37.5 hours per week, Monday to FridayContract Type: Permanent, Hybrid working (minimum three days per week in the office)Reporting to: Development and Automation LeaderTeam: Process and Technology ImprovementAbout the RoleAre you a technically minded problem-solver who enjoys improving systems, processes, and ways of working? We’re looking for a Technical Business Partner to join our Process and Technology Improvement team at the East of England Co-op.In this pivotal role, you’ll act as a bridge between business functions—particularly Finance and Operations—and our technology teams. You’ll lead technology-driven initiatives that enhance efficiency, improve processes, and support our Society’s strategic goals.You’ll be hands-on with system configuration, optimisation, and training, helping colleagues get the most from the tools they use every day. If you thrive on variety, enjoy working across multiple departments, and can translate business needs into practical technical solutions, this could be the perfect opportunity for you.What You’ll Be DoingProvide first-line technical support, troubleshooting and resolving system-related issues.Configure, administer, and optimise core business systems to maximise performance and reliability.Identify and implement process improvements, with a focus on automation and efficiency.Deliver training and coaching to business users, enabling greater system adoption and capability.Manage system updates and enhancements, ensuring minimal disruption to daily operations.Collaborate with Finance, People, Operations, and Technology teams to align solutions with business goals.Champion best practices in data integrity, system governance, and continuous improvement.What You’ll NeedProven experience in system administration, optimisation, or enterprise systems implementation.Ability to analyse complex business processes and translate them into technical improvements.Excellent communication and collaboration skills across technical and non-technical teams.Confidence in delivering user training, system testing, and process documentation.Experience supporting system integrations or upgrades.A proactive, solutions-focused approach with strong problem-solving skills.(Desirable) Experience within a multi-site or retail environment.(Desirable) Familiarity with ITIL, workflow management tools, or business process automation.Why Join Us?At the East of England Co-op, we’re passionate about using technology to make a positive difference for our colleagues, customers, and communities.As a Technical Business Partner, you’ll have the freedom to shape how our systems evolve, working collaboratively across the business to deliver meaningful change.We offer:Competitive salary and benefitsHybrid working (3 days a week at our Wherstead Park HQ)Opportunities for growth, training, and professional developmentThe chance to work in a purpose-led organisation that values innovation and collaborationJoin us and help shape the future of how technology supports our business.
