Customer Success and Sales Associate

1 week ago

Slough, United Kingdom Trackersack Technologies Ltd Full time

Job Title: Customer Success & Sales Associate Location: Remote/Slough - But must be within a hour of SloughCompany: Trackersack (a division of Imperial Polythene)

About Us:

Trackersack is an innovative technology solution for waste management that helps our clients track and manage their waste efficiently. By adding barcodes to waste sacks produced by our parent company, Imperial Polythene, our clients can monitor recycling rates, track contaminated waste, and improve their waste management strategies. With digital waste tracking becoming a legal requirement for commercial businesses, we proudly work with prestigious clients such as Heathrow Airport, Lloyds Bank, and other renowned organizations.

Position Overview:

We are seeking a Customer Success & Sales person who will play a vital role in supporting our clients and the team. As a key member of our small team, you will be responsible for managing customer relationships, handling administrative duties, assisting with sales, and providing an all-around operational, supportive and client service. This is a varied and dynamic role that requires a can-do attitude and the willingness to contribute across different functions.

Key Responsibilities:

  • Customer Relationship Management:
    • Act as the first point of contact for existing clients, ensuring high levels of satisfaction and prompt responses to inquiries.
    • Process waste sack orders, log them into the system, and ensure smooth delivery from Imperial Polythene.
    • Assist clients with any issues or queries
    • Be open to visiting client sites to discuss, solve issues or anything else that is needed.
  • Administrative Duties:
    • Manage order documentation, update client records, and maintain organized filing systems.
    • Complete and submit forms and tenders for client contracts.
    • Prepare and compile data and reports for both internal use and client presentations.
    • Scanning/Allocating out boxes (of waste sacks)
  • Sales:
    • Assist in sales activities, including drafting proposals, preparing and delivering presentations, and attending client meetings.
    • Identify opportunities for upselling or expanding our services within the current customer base.
    • Support the team with market research, lead generation, and follow-up activities to drive new business opportunities.
  • Team Collaboration:
    • Work closely with the Trackersack team to overcome challenges and find solutions for the business as a whole.
    • Contribute to brainstorming sessions and assist in strategic planning.
    • Roll up your sleeves and help the team with whatever comes up—whether it's an unexpected challenge or a new opportunity.

Required Skills and Qualifications:

  • Previous experience in a customer-facing role, sales or an administrative position.
  • Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written.
  • A proactive and flexible attitude, willing to go the extra mile to support the business.
  • Computer Literate - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • A Can do attitude and Mindset is a must.
  • A Valid UK Drivers Licence

What We Offer:

  • Competitive salary.
  • Opportunity to work with a cutting-edge technology in the sustainability sector.
  • Chance to contribute to a growing business and work with prestigious clients.
  • A collaborative and supportive team environment.
  • A scaling business
  • Travel opportunities/Exhibitions
  • Full Training

How to Apply:

If you think the above sounds like you… Please send your CV and a brief cover letter explaining why you’d be a great fit for Trackersack :)

We look forward to hearing from you.

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