Facilities Assistant

DescriptionSuffolk County CouncilAddress: Lowestoft Library Clapham Road South Lowestoft NR32 1DR On-site workingSalary: 25185 per annum (pro rata)Hours: Post 1 26.25 hours per week (to be worked M - 4.25 T - 4.25 W 4.25 T 9.25 F 4.25) and Post 2 No guaranteed hours. As and when requiredContract: Post 1 Permanent and Post 2 Casual basisAt Suffolk County Council we are passionate about improving the future for our customers our communities and the environment. If you are too join us as a Relief/Facilities Assistantand make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive lasting legacy. Reimagine the possibilities.Your role and responsibilitiesAs a Relief/Facilities Assistant you will play a key role in the day-to-day operations of the library ensuring it remains a safe clean and functional space for all users.On a typical day you might:carry out regular security patrols withinand aroundthe buildingmaintain security acting askey holder andassistingwithpublic order takingappropriate actionto ensure safety of users and staffsupport groups and organisations using rooms for hire ensuring smooth setup and providing assistance with catering arrangements as requiredmaintain high standards of cleanliness and presentationperform basic repairs and maintenance tasksmove goods stock and furniture as neededassist staff with activities and services throughout the buildingbe customer-orientated and achieve good customer relations.This is a physically active role that involves bending and lifting.You will needWe are looking for someone who is:a visible and proactive presence in the buildingconfident in dealing with difficult or disruptive individualsskilled in basic DIY and maintenance tasksfamiliar with health and safety requirementsable to communicate effectively with a wide range of peoplecomfortable using IT systems including email and online forms.You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.The teamFacilities Assistants work within Suffolk Community Libraries local branches forming an essential part of the facilities and support team. The team collaborates closely with library staff volunteers community groups and other council services to maintain safe welcoming and well-maintained environments for all users. By supporting day-to-day operations and events the team helps promote inclusive access to learning information and community engagement.Empowering EveryoneWe are big believers in potential possibility and the power of different ideas. We are always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.For more informationPlease contact Jo Wilde at: for a casual conversation.How to applyStep 1 Read the Job and Person Profile (JPP) (Word).Step 2 Click Apply Now to start your online application.Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.Tell us about a situation where you had to manage a disruptive or challenging individual. What steps did you take and what was the outcomeGive an example of how you managed your tasks during a busy day with minimal supervision.How do you demonstrate fairness and inclusivity in your day-to-day work Can you give an exampleStep 4 -Upload a CV (without name and personal details).Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailing:or calling.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.Closing date: 11.30 pm 11 December 2025.Interview date: 18 December 2025.Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Onsite Key Skills Typing,Customer Service,Hospitality Experience,Facilities Maintenance,Facilities Management,HVAC,Cleaning Experience,Office Experience,OSHA,Maintenance,Custodial Experience,Power Tools Employment Type : Part-Time Experience: years Vacancy: 1