Head of Operations
2 weeks ago
Head of Operations - SaaS
Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity.
They are a fast-growth start-up and are looking for Head of Operations to manage & mentor their high-performing Operations team whilst also collaborating with the wider leadership team to drive success across the organisation as a whole.
This is a hybrid role with three days per week in their Berkshire-based office.
Responsibilities
- Oversee & manage existing Operations team, as well as support its continued growth & recruitment
- Develop & implement new processes to support efficiency & growth within the organisation
- Collaborate with wider leadership team to drive success across the organisation as a whole
- Effectively manage third party partners & suppliers, as well as managing contracts
- Collaborate with wider business teams to ensure for streamlined processes
- Ensure for compliance across a range of business & client processes/requirements
- Act as a point of contact for incident management & escalation
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