Product Designer

About UsWe are Credentially, a purpose-driven company committed to enabling accessible and safe healthcare for all. By 2030, our mission is clear: to credential 1 million healthcare workers annually, equipping them with the essential skills and expertise to deliver top-tier care. In tandem, we aspire to contribute 10 million additional hours of patient care to healthcare systems, enriching access to vital services and elevating overall patient outcomes.Our ValuesOur values are at the heart of our company and alignment with our values is the cornerstone of our recruitment process:Doing the right thing: Integrity guides our every decision. We hold ourselves accountable to the highest ethical standards, ensuring honesty, transparency, and fairness in all endeavours.Striving for excellence: We're relentless in our pursuit of excellence. By setting ambitious goals and fostering a culture of innovation, we push boundaries to exceed expectations and drive positive change.Aligning as a firm: Collaboration is key to our success. We work as one cohesive team, leveraging diverse talents and perspectives to achieve our shared goals with precision and efficiency.Measuring impactful outcomes: Results matter. We measure success not just by numbers, but by the tangible impact we make in transforming healthcare systems and improving patient outcomes.Embracing teamwork and fun: We believe in the power of camaraderie and enjoyment. Through teamwork, laughter, and a supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness.What our software does:Credentially is an all-in-one SaaS platform that automates the painful, manual process of onboarding and credentialing healthcare professionals. Instead of chasing paperwork and juggling spreadsheets, clinics and hospitals use Credentially to:Collect and verify documents (licenses, training, references, background checks).Check compliance in real time via integrations with official databases.Streamline onboarding with digital forms, reminders, and dashboards.Continuously track workforce compliance, avoiding expired or missing credentials.Reduce time-to-hire from weeks to days by scaling recruitment efficiently.By automating credentialing, we save providers countless admin hours so they can focus on delivering patient care.Position OverviewWe're looking for a Product Designer who can balance beautiful, intuitive interfaces with deep understanding of complex workflows. You'll be working in a regulated industry where the stakes are real - getting compliance right means healthcare workers can focus on patients, not paperwork.This role sits at the intersection of several challenges:Simplifying incredibly complex compliance requirements without losing critical detailDesigning for multiple user types (compliance admins, healthcare workers, referees, hiring managers)Building AI-powered experiences that feel helpful, not opaqueCreating a design system that works across both legacy and new platform experiencesYou'll have lots of influence over how we approach design. You'll work closely with our Head of Product, engineering team and customer success team to shape both the strategic direction and the day-to-day experience.Key ResponsibilitiesShape the product visionWork with our Head of Product to define how compliance software should actually workTurn complex regulatory requirements and multi-step workflows into intuitive user experiencesDesign the information architecture for our platform transformationCreate and evolve our design system as we build the new platformDesign across the full stackOwn the end-to-end design process from research through to detailed UI specsDesign for multiple user types: compliance managers drowning in spreadsheets, healthcare workers onboarding to new roles, hiring managers tracking candidate progressCreate prototypes and mockups that communicate your vision clearly to stakeholders and engineersBalance the needs of our existing customers (who depend on the current product) with the vision for where we're headingDrive AI integrationDesign experiences around our AI-powered document extraction and verificationMake complex AI decisions (like confidence scoring) understandable and actionable for usersCreate intuitive ways for users to correct or guide AI behaviourThink about how AI agents should surface work and recommendations without overwhelming peopleBuild on evidenceRun user research to deeply understand pain points in compliance workflowsShadow compliance managers and healthcare workers to see the reality of their day-to-dayRun usability testing on prototypes and live featuresUse data and feedback to keep improving the experienceCollaborate effectivelyWork closely with engineering to understand technical constraints and opportunitiesPartner with customer success to understand what's working and what's frustrating usersPresent design work to leadership and explain your thinkingContribute to product strategy discussions with evidence from design researchSkills and QualificationsEssential:5+ years of product design experience, ideally in B2B SaaS or complex enterprise softwareStrong portfolio showing both UX thinking and visual design skillsExperience designing for complex workflows with multiple user typesComfort with ambiguity - you can work effectively when requirements aren't perfectly definedExcellent communication skills - you can explain your thinking and advocate for usersSkilled with modern design tools (Figma preferred)Experience using AI tools in your design workflow (whether for ideation, mockups, copy or research)Understanding of design systems and component-based designAbility to balance user needs, business goals and technical constraintsHighly desirable:Experience in regulated industries (healthcare, finance, legal)Understanding of how compliance and verification workflows actually workExperience designing AI-powered features or decision support toolsKnowledge of accessibility standards and inclusive design practicesExperience building or contributing to design systems from scratchBackground in user research methods and usability testingComfort working directly with engineers and understanding technical trade-offsWhat makes someone successful here:You're comfortable with complexity - you can hold multiple user needs and constraints in your head while still designing something simpleYou're pragmatic - you know when to push for the ideal solution and when to ship something that's good enough for nowYou're curious about the domain - you want to understand why compliance works the way it does, not just design around itYou're excited about AI - you see the potential but also think critically about where it actually helps usersYou're collaborative - you know good design comes from working closely with product, engineering and customers