Contact Centre Team Leader

1 week ago


High Wycombe, United Kingdom Hamilton Woods Full time

Contact Centre Team Leader Permanent £37,000 High WycombeHamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe.Duties and Responsibilities of the Contact Centre Team Leader:Monitor and manage KPI'sEnsure all areas of work complies with policies, procedures and protocolsDeal effectively and promptly with escalations from the teamWork with the Contact Centre Manager to develop and deliver service improvement plans, including any processes and proceduresDevelop effective working relationships with other internal teams and stakeholdersMaintain customer confidentialitySupport in delivering of the out of hours serviceActively promote and work in accordance with all relevant policies and legislationEssential Requirements of the Contact Centre Team Leader:IT literateTo be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful



  • High Wycombe, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent £37,000 High Wycombe Hamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe. Duties and Responsibilities of the Contact Centre Team Leader: Monitor and manage KPI's Ensure all areas of work complies with policies,...


  • High Wycombe, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent £37,000 High WycombeHamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe.Duties and Responsibilities of the Contact Centre Team Leader:Monitor and manage KPI'sEnsure all areas of work complies with policies, procedures and...


  • High Wycombe, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent £37,000 High WycombeHamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe.Duties and Responsibilities of the Contact Centre Team Leader:Monitor and manage KPI'sEnsure all areas of work complies with policies, procedures and...


  • High Wycombe, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent £37,000 High WycombeHamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe.Duties and Responsibilities of the Contact Centre Team Leader:Monitor and manage KPI'sEnsure all areas of work complies with policies, procedures and...


  • High Wycombe, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent £37,000 High Wycombe Hamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe. Duties and Responsibilities of the Contact Centre Team Leader: Monitor and manage KPI'sEnsure all areas of work complies with policies, procedures and...


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