Customer Service Supervisor

5 months ago

StocktononTees, United Kingdom LKQ Euro Car Parts Full time

Company description:

Over the past few years, LKQ Euro Car Parts has developed into something that is much more than the leading distributor of car and LCV parts. While we continue to focus on our customers across our three key markets (trade, retail and collision), stocking over 100,000 different parts and operating from 280 branches across the UK and the Republic of Ireland, our key focus is on our colleagues – we recognize that our people are our greatest asset.We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.As part of LKQ Europe and wider LKQ Corporation, a Fortune 500 company and market leader, there are ample opportunities for ambitious individuals to flourish and grow; both personally and professionally.Developing our people is part of our core values at LKQ Euro Car Parts; you don’t just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we.

Job description:

Job Overview

You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

Why work for LKQ

We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

  • Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
  • Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
  • Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
  • Ensuring all areas of the retail counter always conform to health and safety legislation.
  • Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
  • Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
  • Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
  • Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
  • Maintaining shelf availability through accurate completion of stock movement processes
  • Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
  • Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
  • Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
  • Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
  • Ensuring the retail operations are compliant with the financial audit.

Skills and Experience

  • Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
  • High levels of focus, energy, and drive.
  • Always delivering best in class service to establish customer experience excellence.
  • Flexibility of day to day tasks to best support the branch with strategic thinking.

What we offer

  • Pension
  • 22 days annual leave
  • Hapi benefits retail discount
  • Staff discount
  • Genuine career progression
  • Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.

  • Customer Service Assistant/supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor, Stockton** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...

  • Customer Service Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom LKQ GROUP (UK) LIMITED Full time

    **Job Overview**: You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact...

  • Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom Specsavers Full time

    **Supervisor** **Store: Specsavers Stockton** **Hours: Full Time - 38.75 hours (Weekend working is essential)** **Salary: from £23,000 dependent on experience** **Experience level: Previous optical experience is essential for this role** **Benefits:Specsavers Perks & Staff, Friends & Family discounts** As our Supervisor, you’ll make sure that the...

  • Retail Customer Service Supervisor

    4 months ago

    Stoke-on-Trent, United Kingdom THE KAY GROUP - Sandyford Service Station Full time

    Retail Customer Service Supervisor 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. Due to petroleum licensing regulations applicants MUST be 18 years of age or above. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and...

  • Bar Supervisor

    4 months ago

    Stockton-on-Tees, United Kingdom The Lampton Bar Full time

    Job Overview: We are seeking a highly skilled and experienced Bar Supervisor to join our team. As the Bar Supervisor, you will be responsible for overseeing the daily operations of our bar, ensuring exceptional customer service, and maintaining a high standard of quality. If you have a passion for the hospitality industry and possess strong leadership...

  • Restaurant Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom Brewers Fayre Full time

    We're currently recruiting in our Preston Farm Brewers Fayre. Working 40 hours per week, paying up to £13.24 per hour **Restaurant Supervisor -Preston Farm Brewers Fayre** Come and be a Restaurant Supervisor at Brewers Fayre in Stockton-On-Tees. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor!...

  • Restaurant Supervisor

    4 months ago

    Stockton-On-Tees, United Kingdom Beefeater Full time

    We're currently recruiting in our The Talpore Beefeater. Working 35 hours per week, paying up to £12.32 per hour. **Restaurant Supervisor - The Talpore - Beefeater** Come and be a Restaurant Supervisor at Beefeater in Stockton-On-Tees. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor! Lead and...

  • Restaurant Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom Brewers Fayre Full time

    We're currently recruiting in our Preston Farm Brewers Fayre. Working 35 hours per week, paying up to £12.32 per hour **Restaurant Supervisor - Preston Farm Brewers Fayre - Restaurant** Come and be a Restaurant Supervisor at Brewers Fayre in Preston Farm. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into...

  • Replenishment Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom BM Stores Full time

    **B&M Retail are currently **recruiting for a Replenishment Supervisor to join our team in **Portrack Lane, **Stockton-on-Tees**!** **This is a permanent, part time role, and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans,...

  • Supervisor

    4 months ago

    Stockton-on-Tees, United Kingdom Bubble CiTea Full time

    BUBBLE CITEA is a locally renowned bubble tea brand. We are looking for great members to join our bubble tea family to delivering an amazing experience for our customers. People first is one of our values, customers and employees are very important to us. We focus on career development and promotion. If you are looking for a career and not just a job, you...

  • Cover Supervisor

    1 month ago

    Stockton-on-Tees, United Kingdom CV-Library Full time

    Hello Education are searching for Flexible Cover Supervisors who live, or are able to commute, in and around the Stockton area. As a Cover Supervisor, you will be tasked with helping the school with its day-to-day classroom cover needs when the usual teacher(s) is unavailable. You will cover a range of lessons for pupils aged 11 upwards. *What is a...

  • Customer Service Supervisor

    5 months ago

    Ross-on-Wye, United Kingdom PGL Travel Full time

    PGL Travel currently have an exciting opportunity for someone to join the PGL Adventure UK team as a **Customer Service Supervisor**. PGL is synonymous with learning outside the classroom in a framework of fun, safety and achievement. We’ve been giving young people the adventure of a lifetime since 1957 and now operate outdoor activity centres across the...

  • Care Support Supervisor

    1 week ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Home Instead Senior Care Full time

    **Job Title:** Care Support Supervisor**Job Summary:** We are seeking a talented and enthusiastic Care Support Supervisor to join our award-winning team at Home Instead Senior Care. As a Supervisor, you will be an ambassador for our excellent service, supporting our Care Professionals to provide the best companionship, home help, and personal care services...

  • Cover Supervisor

    1 month ago

    Stockton-on-Tees, United Kingdom Hello Education Full time

    Hello Education are searching for Flexible Cover Supervisors who live, or are able to commute, in and around the Stockton area.As a Cover Supervisor, you will be tasked with helping the school with its day-to-day classroom cover needs when the usual teacher(s) is unavailable. You will cover a range of lessons for pupils aged 11 upwards.*What is a Cover...

  • Catering Supervisor

    5 months ago

    Stockton-on-Tees, United Kingdom ISS Facility Services Full time

    **Catering Supervisor** **Contract: Education** **Location: Stockton-on-Tees, TS19 8TF** **Hours of work: 27.5** **Working Pattern: Monday to Friday** **08:30 - 14:00** **Contract Type: Permanent** **Salary: £12.50 - £13.50** We have an opportunity for someone with a passion for food who is looking for a career that will provide fantastic...

  • Gaming Supervisor Position

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Grosvenor Casinos Full time

    Gaming Supervisor Job DescriptionAbout the RoleGrosvenor Casinos is seeking a skilled Gaming Supervisor to join our team. As a Gaming Supervisor, you will be responsible for overseeing the gaming operations, ensuring a secure and enjoyable experience for our customers.Key ResponsibilitiesThe successful candidate will be responsible for:Managing the gaming...

  • Gaming Supervisor Position

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Grosvenor Casinos Full time

    Gaming Supervisor Job DescriptionAbout the RoleGrosvenor Casinos is seeking a skilled Gaming Supervisor to join our team. As a Gaming Supervisor, you will be responsible for overseeing the gaming operations, ensuring a secure and enjoyable experience for our customers.Key ResponsibilitiesThe successful candidate will be responsible for:Managing the gaming...

  • Care Support Supervisor

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Home Instead Full time

    Job Title: Care Support SupervisorWe are seeking a highly skilled and experienced Care Support Supervisor to join our team at Home Instead Senior Care. As a Care Support Supervisor, you will play a vital role in ensuring the delivery of exceptional care and support to our clients, while also leading and managing a team of Care Professionals.Key...

  • Care Support Supervisor

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Home Instead Full time

    Job Title: Care Support SupervisorWe are seeking a highly skilled and experienced Care Support Supervisor to join our team at Home Instead Senior Care. As a Care Support Supervisor, you will play a vital role in ensuring the delivery of exceptional care and support to our clients, while also leading and managing a team of Care Professionals.Key...

  • Shift Supervisor Role

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Mitchells & Butlers Full time

    About the RoleWe're looking for a skilled and enthusiastic Part Time Shift Supervisor to join our team at Toby Carvery - Wolviston. As a Shift Supervisor, you'll be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure a seamless dining experience for our guests.Key ResponsibilitiesLead a team of...