Office Manager

Customer Service & Office ManagerMulti-Faceted Leadership RoleLocation:Wimborne Salary: £38,000£45,000+ Profit Share + Benefits The Company Join a well-established market leader in the design, installation, and maintenance of commercial blinds and shading systems. For over 30 years, weve improved workplaces and commercial environments across some of the UKs most impressive buildings. As a family-run business, we combine technical expertise with a genuinely people-first culture. Our team enjoys stability, trust, and autonomywith virtually no staff turnover. Due to continued growth, were seeking an inspiringCustomer Service & Office Managerto lead our office operations while ensuring exceptional customer service across the business. The Role This is amulti-faceted leadership positionperfect for someone who thrives on variety. Youll combineoffice management responsibilitieswithcustomer service leadership , overseeing day-to-day operations, coordinating projects, and supporting our team of field engineers. Youll lead a small office team, ensuring smooth scheduling, administration, and customer communication, while also managing processes that keep the business running efficiently. This role is ideal for a bright, energetic individual who enjoys a hands-on approach and is interested in project management, construction, or technical services. Key Responsibilities Office & Team Leadership Lead, coach, and motivate a team of three office staff plus ten field engineers.Foster a positive, high-performing culture where initiative and accountability are encouraged.Support staff development through training, guidance, and constructive feedback.Customer Service & Operations Oversee scheduling of surveys, installations, and service visits.Resolve complex customer issues professionally and efficiently.Ensure clear communication between clients, engineers, and suppliers.Maintain accurate records, timesheets, and CRM data.Office Management & Process Improvement Ensure the smooth running of office systems, workflows, and administrative processes.Manage budgets, expenses, and performance tracking for the office team.Identify efficiency improvements and implement process enhancements.Balance day-to-day tasks with strategic support for business growth.The Ideal Candidate Youre a naturally organised, proactive leader with a friendly, engaging personality. You thrive on variety and enjoy combining people management with practical, operational responsibilities. Ideally, youll have: Proven experience in office management, customer service management, or operations.Strong leadership and coaching skills, with emotional intelligence.Excellent organisational, communication, and problem-solving abilities.Interest in project management, construction, or technical services.A hands-on, can-do attitude and the ability to juggle multiple priorities.Why Join Us? Established, profitable business in a rapidly growing sector.Multi-faceted role offering variety, challenge, and career growth.Profit share for all employees.Modern offices with free parking, stocked kitchen, and lunch provided.Friendly, supportive culture with regular team events.Opportunity to make a visible impact on operations, customer experience, and team development.In Summary This is a unique opportunity to lead both office and customer service operations in a dynamic, people-focused business. If youre a bright, versatile manager looking for variety, responsibility, and long-term career growth, wed love to hear from you. Apply now to take the next step as Customer Service & Office Manager.TPBN1_UKTJ