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Infrastructure EUC Engineer

3 months ago

Croydon, United Kingdom Harris Federation Full time
Working With Us

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

Main Areas of Responsibility

Your responsibilities will include:

  • Providing support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (MECM / SCCM), and lntune
  • Creating and maintaining applications and driver packages
  • Providing level 3 support with in-depth knowledge of desktop/application troubleshooting
  • Researching and developing new technology, latest hardware, tools and scripts to support desktop computing and the end user desktop experience
  • Providing support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Remote management, and troubleshooting
  • Providing support for Mobile Device Management (MOM) using tools such as Jamf, Meraki, lntune and Apple School Manager
  • Providing support on deploying applications and patches to iOS, MacOS and Android devices
  • Creation and monitoring of compliance reporting
  • AD Group policy management and troubleshooting
  • Being the first point of contact for third line service desk ticket resolution
  • Acting as a project team member on other projects run by other members of the Group ICT team
  • Assisting with the population of articles in the SCSM Knowledge Base
  • Ensuring that support is carried out according to the Standard Operating Procedure (SOP) documentation
What We are Looking For

We would like to hear from you if you have:

  • Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment
  • The ability to troubleshoot, investigate and resolve technical issues
  • The ability to react quickly and effectively to issues and opportunities
  • The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving
  • A minimum of three years' experience of carrying out a similar client facing role
  • Proven experience using Microsoft Endpoint Configuration Manager (MECM/SCCM)
  • Proven track record in working to strict timescales and of working with staff at all levels
  • Experience of working in an on-site IT based Customer Service
  • Knowledge of O365 Click to run packaging and management
  • Knowledge of application and driver packaging - new versions of current apps
  • Experience in the Windows server 2016 to Windows server 2022, Windows 10, and Hyper Von Windows 2016/2022
  • Good understanding of Networking, DNS and DHCP
  • Good understanding of MacOS, iOS, iPadOS

For a full job description and person specification, please download the Job Pack.

Applying for this Position

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.