Account Director

2 weeks ago

Newcastle upon Tyne, United Kingdom DiverseJobsMatter Full time

About the Role

We are currently recruiting for an Account Director on a permanent, full-time basis to join our team. This position will be remote-based in the UK, with the requirement to travel domestically and internationally for business needs. The successful candidate will focus on maintaining and expanding strategic client relationships and overseeing client projects as part of account management.

Responsibilities

Your core duties will include, but will not be limited to:

  • Account Management:
  • Act as the primary contact for clients, overseeing all aspects of the client relationship, including project oversight, communication, and client satisfaction.
  • Develop and sustain robust, long-term relationships with clients, understanding their business needs and objectives.
  • Conduct strategic account reviews to discuss existing projects, evaluate progress, and identify future opportunities.
  • Regularly assess client satisfaction and adjust strategies to improve service delivery, ensuring successful execution of projects related to client accounts.
  • Utilize CRM systems to manage and analyze client data for better strategic planning and client interaction.
  • Identify and develop new opportunities for expanding business and enhancing the client relationship.
  • Resolve high-level client issues and conflicts, ensuring that all client interactions are handled with professionalism and care.

Skills and Experience

  • Proven working experience in account management or relationship management.
  • Strong project oversight capabilities with the ability to manage client expectations and project deliverables.
  • Experience with CRM software and data analysis tools.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinking with the ability to see the big picture and provide useful advice and input across the company.
  • Ability to build rapport and collaborate internally and externally at all organizational levels.
  • Preferable experience in NHS technology sector.

About the Company

We are a collaborative effort that brings together four esteemed brands to redefine the healthcare landscape by delivering unparalleled solutions that prioritize efficiency, innovation, and patient care. With over two decades of combined expertise, we are committed to continuous growth, adaptation, and the pursuit of excellence.

Benefits

We offer a competitive UK employee benefits programme. This includes 25 days of annual leave, plus bank holidays, and an additional 5 personal days. We also offer an annual Lifestyle Reward amounting to £325, along with other benefits such as an Employee Assistance Programme.

Supporting Your Application

Our recruitment process will comprise interviews and, at times, a written exercise, an assessment day, and/or a presentation. As an equal opportunities employer, we strive to make the application process a positive experience for everyone. If your application is progressed, please let us know of any adjustments or additional support we can provide to facilitate your participation.

If you're interested in this role and want to make a meaningful impact in healthcare technology, we encourage you to apply and join our team in shaping the future of healthcare. If you have further questions or need additional information, feel free to ask.

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