Contact Center Solution Architect

2 weeks ago

Birmingham, United Kingdom GIOS Technology Full time

We are hiring for Contact Center Solution Architect for our client's project based fully remotely in UK


Job Description:

As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience.


Skills and qualifications:

  • Bachelor’s or master’s degree in computer science, Information Technology, or related field.
  • 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies.
  • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM).
  • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
  • Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions.
  • Proficiency in system integration techniques, APIs, web services, and middleware technologies.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.


Preferred Qualifications:

  • Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
  • Experience with Agile or DevOps methodologies for software development and deployment.
  • Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement.
  • Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements.

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