Team Manager, AGI Data Services, AGI Data Services

Team overviewInterested in improving the technology and features powering Alexa Come work with us We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. AGI Data Services (AGI-DS) mission is to provide high-quality data collection and labelled data for machine learning (ML) technologies. Our team is focused on ensuring the quality of data we provide meets our high quality bar. Job MissionWe are seeking an experienced Quality Audit Manager to join our operations to develop manage and support our AGI-DS team with auditing and improving data quality. Key job responsibilitiesAs Team Manager you will be responsible for : Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies Track quality and utilization metrics File and track tickets following up on blocks to productivity Provide regular formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or leanAbout the teamIn this position you will support associates and project coordinators with their day-to-day work initiatives activities and deliverables. You will participate in internal and external meetings improve processes and build mechanisms. - Bachelor Degree or equivalent professional or military experience - Experience working with performance metrics and developing them to measure progress against key performance indicators- Experience managing a team or a group of people while supporting projects/programs. Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team work cross-functionally and build consensus on difficult issues Excellent communication strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology Experience in project and stakeholder management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Employment Type : Full-Time Experience: years Vacancy: 1