Customer Product Support

4 weeks ago


Harlow, United Kingdom SC4 Recruitment Full time

Customer Product Support - Harlow - £32,000 DOE Tue - Sat 37.5 hours Hybrid - 2 days in the office 3 days WFH Are you technical-minded and comfortable providing support & navigating WIFI connections, Apps or Gaming?If you love understanding how Apps and Games function and you are confident in providing customers with support online or by phone, we have a great opportunity for you to join a friendly customer support team. This opportunity gives you the opportunity to play a vital role in supporting and guiding B2C customers through technical glitches and product features.As Customer Product Support, your primary responsibilities will include:Respond to technical WIFI connections and APP queries.Give friendly customer support and guidance over the phone or through Live Chat. Problem-solving and troubleshooting technical issues on how to navigate how to use APPS from Apple Store or Google Play. Skills needed:Technically minded and experienced in product support. Excellent communication skills, both verbal and written.Strong problem-solving abilities and a proactive mindset.A passion for gaming, health, fitness or sport will be a big advantage. Ability to multitask and thrive in a fast-paced environment.D2C customer service experience. Benefits: Competitive salary with opportunities for growth and development. Comprehensive training. A collaborative team culture where your ideas are heard and valued.25 days holiday.Free Parking



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