Supply Chain Manager

3 weeks ago

Bristol, Bristol, United Kingdom Serco Full time

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Supply Chain Manager
Hybrid - MOD Abbey Wood, Bristol with frequent travel to Andover
Full Time / Permanent
£45,000- £50,000 per annum plus benefits
Start date: May 2025

Serco has an exciting opportunity for a Supply Chain Manager to join the team on a hybrid basis to manage our supply chain partners (SCPs).

Within this role, you will manage the performance and contractual obligations of our SCPs and other suppliers, working closely with the Commercial Lead and other members of the Armed Forces Recruitment Service (AFRS) Senior Leadership Team to develop and nurture excellent relationships with our SCPs and the MoD. The role will be responsible for ensuring all SCPs target performance levels are achieved and contractual requirements are delivered, while identifying and delivering continuous improvement through our SCPs and identifying potential subcontractors who have the desire and capability to deliver services for AFRS including SMEs and wider supply chain delivering against the AFRS Social Value commitments, utilising Serco's Expressions of Interest (EOI) portal.

Furthermore, this post will oversee and manage a caseload of potential sub-contractor providers and support them in completing the necessary Serco due diligence and compliance checks in a timely fashion. At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK's Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and preparation for attending Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty's Government (HMG), broader society, and the candidates we source. Serco actively encourages applications from veterans, military spouses, and reservists.

Main responsibilities of the role:

  • Using Serco EOI portal, construct and issue EOI which accurately reflects the services/skills/outcomes that Serco is looking to potential subcontractors to provide.
  • Project manage the EOI process, subcontractor selection, subcontractor vetting, and onboarding process to support wider delivery program.
  • Maintain and record a transparent sub-contractor evaluation and selection process to support subcontractor selection.
  • Following evaluation and selection process to guide sub-contractors through any due diligence and onboarding steps that must be completed.
  • Point of escalation for any issues that arise during the due diligence and sub-contractor onboarding process.
  • Maintain regular communications with all sub-contractors during the EOI, sub-contractor selection, and subsequent onboarding process.
  • Project manage the subcontractor cohort to ensure the optimal mix of sub-contractors have completed the necessary due diligence and compliance checks in a timely fashion.
  • Manage the signing of, and record of, the key supply chain documents (e.g., non-disclosure agreements, supply contracts) in line with standard Serco process.

What you'll need to do the role:

  • Able to achieve BPSS clearance.
  • Flexible to commit to regular travel to the joint AFR HQ in Abbey Wood (Bristol), AFR Transition in Andover, and other operational sites, as required.
  • A proven track record of managing successful supply chains ideally within high volume, recruitment operations, able to motivate and attain high standards across the subcontracted provision and build strong relationships across all areas of the business.
  • Subcontractor Management Experience.
  • Competent working with Data and working with management information and reporting systems.
  • Excellent interpersonal skills, with the ability to work across a number of work teams.
  • Ability to proactively manage own workload.
  • Demonstrates a flexible approach to work.
  • Ability to use own initiative, working independently and as part of a team.
  • Works to targets and fixed deadlines.
  • Proven ability to build collaborative internal and external relationships.
  • Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).
  • Presents a professional approach.
  • Identifies and solves problems.
  • Excellent negotiation and influencing skills.
  • Excellent organisation and time management skills.
  • Gives and receives constructive criticism.
  • Maintains high standards of quality and accuracy, with an attention to detail.
  • Follows procedures accurately and reliably.
  • Reflects on and evaluate own and others' work.

What we offer:

  • Up to 6% contributory pension.
  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
  • Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
  • Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
  • A safe, inclusive, and supportive culture.
  • A company passionate about diversity and inclusion.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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