Installations Administrator

4 weeks ago

Stroud, United Kingdom Anderson Recruitment Ltd Full time

Brand new opportunity to an established, successful and innovative company that supply and install a niche product within their industry. Our client is currently recruiting an Installations Administrator to join the team at their offices near Minchinhampton, Stroud.

Duties:

Administrative Support: Assist the Installation Manager in all admin related matters, as follows:-

- Answering Phone Calls: Professionally handle incoming phone calls and re-routing to the relevant person/department.

- New Installation Pack Collation: Create installation folder, booking letter, email, book pre-installation visit, book installation on outlook calendar.

- Hire of Access Equipment - booking of equipment with third part suppliers.

- Service Call Booking: Coordinate and schedule service calls, ensuring efficient allocation of resources and timely customer support.

- Warranty Pack Collation: Prepare and dispatch warranty packs to customers, ensuring the database is updated.

- Monitoring Installation Reporting Software: Daily checks of system, reviewing reports, saving to drive, print where necessary and pass to Installations Manager for further action.

- Customer Support: Assist in resolving customer issues, ensuring a high level of satisfaction.

- General Office Support: Order stationery and other installation related products.

- Data Entry: Ensure all company data bases are updated.

- Transport list: Compile monthly transport list and send to delivery company. Update and re-issue when necessary.

- Post and Parts: Log parts and label with relevant job numbers.

- Deliveries: Ensure any relevant parts are added to delivery pallets.

- Maternity Cover: Monitor emails, reply where possible and if not pass to Installations Manager.

- Liaison with teams: Ensure installation teams have information/parts necessary for completion of works.

Our client is looking for someone who likes a challenge and is very organised. Excellent communication skills are essential. Previous projects / scheduling experience is highly advantageous but not essential.

Hours - Monday - Thursday 8.30am - 5pm & Friday - 8.30am - 3pm

Salary - £25-30k depending on experience

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