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Finance Administrator
4 months ago
- All the work is carried out in compliance with statutory and organisational requirements, including legislation on Equal Opportunities, Health and Safety, Data Protection, the Council's Financial Regulations and Confidentiality Policy.
- To liaise with colleagues to ensure that agreed new or changed systems and procedures are implemented within the team and to report issues of concern to the Manager.
- To maintain a high standard of accuracy, efficiency, confidentiality and adhere to strict deadlines particularly end of year processes.
- As a requisitioner on financial systems and responsible for maintaining accurate data/information relating to all financial processes (purchase orders/shopping carts), processing invoices and petty cash reconciliation.
- Investigate and provide satisfactory solution in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager.
- Investigate and respond to queries, complaints and enquiries involving customer interaction around complex cases in high pressure service environments
- Represent the service, as required, on relevant projects and undertake more in depth
- To work within the required financial procedures that the Council access such as e financial systems
- To be involved with resolving financial queries from internal/external suppliers, liaising with the Manager when necessary.
- " Experience of monitoring small budgets carrying out financial processes and providing financial information and report
- Must have a clear understanding of the diverse nature of Harrow's communities and the implications for services delivered to residents and service users.
- Ability to investigate and respond effectively to minor customer complaints, judging appropriately when to escalate an issue to the Team Leader.
- Educated to GSE level or equivalent work experience, with minimum passes at grade C in English & Maths
- Ability to handle confidential and sensitive information with discretion
- Good organisation skills to ensure accurate storage, maintenance and retrieval of information