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ServiceNow Configuration Administrator

4 weeks ago

London, United Kingdom Experis Full time

ServiceNow Configuration Administrator Location:Remote Security Clearance:Ideally SC Cleared Day Rate:Competitive Contract Length:November 2025 - March 2026 (Subject to Extension) About the Role We're seeking aServiceNow Configuration Administratorto support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow. You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction. Key Responsibilities Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders Triage and troubleshoot service-impacting issues with internal IT teams Support ad-hoc data/statistics requests Recommend and document service/system improvements Maintain operational documentation Stay current with ServiceNow features and maintain certifications Collaborate with stakeholders to ensure consistent processes Communicate system/process changes and their impacts Review release notes and validate system functionality post-upgrades Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams Essential Skills 6+ months in a ServiceNow-focused admin/coordinator role Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules ServiceNow System Administrator certification (or equivalent) Strong communication skills for technical/non-technical audiences Excellent organisational skills and ability to manage multiple workstreams Self-driven with a desire to grow technical capabilities Desirable Skills Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up) Basic JavaScript understanding Foundational knowledge of integrations Ability to apply transferable skills from previous rolesTPBN1_UKTJ