Hair Colourist English and French speaking

5 days ago

London, United Kingdom Red Personnel Full time
Bilingual (English & French speaking) Hair Stylist / Colourist required by a leading international hair colouring specialist.This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from homeThis highly successful and established hair colour company is seeking an experienced bilingual (English & French speaking) Hair Stylist / Colourist to support their customer services team.Salary £35,000 per annum – Remote working role.This a remote working position, full time 40 hours per week – 9.00am to 6.00pm, Monday to Friday.The bilingual (English & French speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include:
  • Providing hair colour consultations in French and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software
  • Support clients in an online based contact centre environment through phone calls, emails, etc
  • Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
  • Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
  • Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions
The ideal bilingual (English & French speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience:
  • Current NVQ Level 2 in Hairdressing or equivalent
  • Salon experience
  • Bilingual in English and French (fluent – both written and spoken)
  • In depth understanding of colour formulation and theory
  • Positive attitude
  • Aptitude for selling and cross-selling
  • Excellent verbal and writing skills with good grammar
  • Highly motivated, flexible, & energetic
Benefits include:
  • Excellent annual leave entitlement
  • Medical, dental, vision and life insurance plans
  • Employee Assistance Program
  • Corporate Discount Program
  • Access to business services
  • Authentic work / life balance

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