Operations Director

Annual salary: up to 125000.00Operations DirectorLocation: CoatbridgeContract Type: Full Time / Permanent roleSalary: 125000 per annum plus a company car or car allowance and great company benefitsAbout the Role: Mears have continuedinvestment in the North Lanarkshire communityfor the long-term. We have a commitment to deliver excellent services to residents whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way. Mears Limited is seeking an exceptional Operations Director to lead the operational delivery and commercial performance of our contract with North Lanarkshire council. Reporting directly to the Managing Director you will play a key strategic role in ensuring customer-focused end-to-end service excellence across housing compliance responsive repairs planned maintenance and investment programmes is met whilst ensuring all internal KPIs are met.You will be the second in command to the Managing Director and will need to step up when they are out of the business.You will provide strategic leadership to office teams operational teams and our supply chaindriving performance innovation customer engagement and continuous service improvement. You will be central to maintaining strong tenant and client satisfaction while developing trusted collaborative relationships that support the long-term success of the contract. You will play a vital role in ensuring delivery of social value expectations within the contract.Key Responsibilities:Lead all operational and commercial activities to deliver contracts and services on time within budget and to the highest standardsMobilise new contracts effectively ensuring alignment with Group strategy and local plansDrive productivity innovation continuous improvement and new working practicesOversee contract administration procurement pricing risk management and regulatory complianceClient Tenant & Stakeholder EngagementBuild and sustain strong relationships with clients suppliers and subcontractorsEnsure a high-quality customer experience embedding customer-first valuesMonitor KPIs SPIs compliance and cost controlReview business performance regularly to ensure P&L delivery meets or exceeds targetsManage subcontractor performance to meet commercial service and compliance requirements including key areas such as gas safetyProvide leadership in health safety and environmental management across all operational activitiesEnsure adherence to legislation and work closely with Group HSE teams to maintain a strong safety culture.Key Criteria:Degree / Professional QualificationConstruction-related qualifications (Degree CIOB RICS IOSH or NEBOSH)Senior operational leadership experience in repairs maintenance or constructionStrong commercial acumen with contract knowledgeExperience within social housing or local authority environmentsExcellent leadership communication negotiation and influencing skillsStrong analytical capability to drive operational and financial improvementsDeep understanding of repairs maintenance compliance and investment worksAbility to manage diverse teams and large subcontractor groupsRobust knowledge of health and safety regulationsHolds a full clean driving licenceAll our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.To drive a Mears vehicle you must be aged over 21 have held your licence over 3 months and have less than 9 points.Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.Apply below or to discuss your application further; contact:Vickie Rudge ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.Required Experience:Director Key Skills Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1