IT Support Apprentice

2 weeks ago

Midlothian, United Kingdom QA Full time

Consider IT is a dynamic and fast-growing IT support company dedicated to providing superior technical support and IT solutions to businesses of all sizes. Our mission is to ensure our clients' IT infrastructure runs smoothly, enabling them to focus on their core business activities. We are looking for a motivated and customer-focused first line IT Support Apprentice to join our team and help us maintain our high standards of service.

Overview:

As an IT Support Apprentice, you will be the first point of contact for our clients experiencing technical issues. You will provide effective and timely support, troubleshooting, and resolution of IT-related problems. This role requires strong communication skills, technical knowledge, and a passion for delivering exceptional customer service.

Responsibilities:

  • Respond to customer queries via phone, email, and ticketing system
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity
  • Provide guidance and support for common IT problems, including password resets, software installations, and printer issues
  • Escalate complex issues to 2nd or 3rd line support when necessary
  • Maintain accurate records of all client interactions and technical issues in the ticketing system
  • Assist in setting up and configuring new workstations, peripherals, and software applications
  • Keep up-to-date with the latest industry trends and technologies to provide effective support

Required skills:

  • Excellent problem-solving skills and attention to detail
  • Strong communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • A customer-focused approach with a friendly and professional attitude
  • Relevant IT certifications are a plus
  • Proficiency in the Microsoft ecosystem, Microsoft 365 and Azure platforms
  • Basic network troubleshooting

Salary:

£19,000 per annum

Working hours:

9am – 5pm

Benefits:

  • Competitive salary and performance-based incentives
  • Comprehensive training and development opportunities
  • Flexible working
  • Extra holiday allowance
  • Enhanced company pension contributions
  • Friendly and supportive work environment
  • Opportunities for career advancement within the company
  • Private healthcare
  • Private life insurance
  • Cycle to Work scheme
  • Company-sponsored social events

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW

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