Food Beverage Team member

2 weeks ago


Southampton, United Kingdom AccorHotel Full time

Duties

  • Set up the restaurant and bar for service ensuring that all standards of presentation are met.
  • Act as the face of the business maintaining the hotels brand reputation by delivering exceptional hospitality service.
  • Engage with guests take their food and beverage orders and use upselling opportunities to enhance their experience.
  • Create a welcoming atmosphere that puts a smile on our guests faces.
  • Deliver orders promptly to the kitchen production area.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • Ensure room service trays and trolleys are setup correctly and collected promptly when guest(s) have finished.
  •   Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

  • Actively participate in safe work practices and procedures in the workplace use equipment safely.
  • Fully understand departmental fire evacuation and emergency procedures.
  • Report any health or safety hazards to your Supervisor.
  • Wear protective clothing and equipment provided.
  • Report all broken or damaged equipment to a Supervisor.

Customer Service

  • Provide efficient friendly and professional service to all guests making all guests experience positive.
  • Take a positive problem solving approach with guest problems and concerns call the Manager on Duty if difficulties arise.

General Duties

  • Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
  • Attend training programmes and meetings as directed to constantly improve skills and knowledge.
  • Follow the expectations and guidelines in the Accor Employee Handbook.

 

 


Remote Work :

No


Employment Type :

Fulltime



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