Sr Director, Product Owner – Claim and Billing

3 weeks ago

London, United Kingdom Liberty Specialty Markets Full time

Role Title: Sr Director, Product Owner – Claim and Billing

Division: Information Technology

Department: Business Agility

Location: London

Type: Permanent

About the Role and Department

Responsible for delivering on implementation of GRS digital Claim and Billing strategy across the global Claim and Billing value chain, including foundational (product enablement and core services) and core Claim and Billing capabilities. Collaborates with business and technology stakeholders to enable execution of end-to-end agile delivery plan for Claim and Billing capabilities across GRS. Leading end to end programs and managing progress, risks, and dependencies across other domains and portfolios. Responsible for translating Claim and Billing domain-level business objectives into Agile product strategies through a deep understanding of end-to-end Claim and Billing value chain. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology.

Key Responsibilities
  1. Develops and executes product strategies and roadmaps to support digital Claim and Billing capabilities in partnership with other domain and portfolio leaders.
  2. Deeply understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets.
  3. Translates the voice of customer (from Claim and Billing professionals, Global and Segment Operations, and external partner perspectives) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives.
  4. Represents the business by communicating the product vision broadly and effectively to key stakeholders and Sr. Management. Prioritizes and allocates investment across products and ensures sufficient resources.
  5. Owns the overall product backlog across the Claim and Billing domain and provides guidance to portfolio and product owners on the teams that comprise the complete effort.
  6. Uses the overall backlog to coordinate the work of product teams, through each team’s product owner.
  7. Functions as the final arbiter at the agile product level to order work and accepts the final release plan.
  8. Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for sub-teams.
  9. Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners.
  10. Defines objectives and development plans in alignment with IT and business objectives.
  11. Manages team to achieve business results.
  12. Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences.
  13. Monitors the application of agile principles across product teams.
Skills and Experience
  1. Business expertise and knowledge of agile development methodologies and IT project management as typically acquired through a Bachelors’ degree in relevant field (business, computer science, etc.)
  2. Experienced in business, engineering, technology and/or consulting.
  3. Experienced in managing product management teams.
  4. Proven business expertise is needed to set clear priorities across the product domain and drive business value.
  5. In depth knowledge and ability to influence business strategy for Claim and Billing function for a commercial insurer.
  6. Possesses strong communication and influence skills within the reporting line as well as with IT and business peers.
  7. Excellent collaboration skills - leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers.
  8. Demonstrates passion for improving customer outcomes and experiences.
  9. Embraces change and 'outside of the box' ideas - does not feel attachment to the status quo.
  10. Encourages a non-hierarchical culture.
About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

  1. Offering a vibrant and inclusive environment and committing to their career development.
  2. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
  3. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
  4. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

Working for Us

Diversity and Inclusion

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