Contract Manager
4 weeks ago
Apply nowWhy choose us? Choosing to work for SMS means choosing to make a difference.We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energyworking closely with private and public sector partnerswe are playing a critical role in transforming and decarbonising the UKeconomy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options (for some positions). Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Simplyhealth plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary) Pension matching scheme (up to 5% of salary) Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. Contracts Manager Location:Glasgow Office48 St. Vincent Street, G2 5TS Hours:Full-time, 40 hours per week, Monday to Friday Contract:Permanent LI-Hybrid Whats the Role?Are you ready to take the lead in managing high-volume, single-site contracts within a fast-paced and rapidly growing business? Were looking for a proactive and commercially mindedContracts Managerto join our team in Glasgow. Initially focused on the large power metering sector, this role offers exciting opportunities to expand into other areas of the business as we continue to grow. Youll be instrumental in driving contract retention, upselling additional services, and ensuring full compliance with contractual obligations. This is a key role that will shape customer relationships and support the long-term success of our contracts portfolio. Please note:Interviews will be held in person at our Glasgow office. Key responsibilities: Contacting customers at contract renewal stage and issuing contract renewals Upselling of new services at contract renewal stage Placing customers to default renewal rates if no renewal documentation is returned Ensuring contract compliance and monitoring exceptions Where de-appointed during contract termcontacting customer to be re-appointed Triggering contract termination charges as appropriate Dealing with customer contract queries Dealing with debt escalations To be considered for this role, we would love you to have: Customer contracting and communications Dealing with difficult customers Organisation skills Dealing with customer disputes Excellent communication skills Ability to work at pace accurately Attention to detail Excellent written and verbal communication skills Ability to work closely with and build relationships with different departments Motivated self-starter with a flexible working attitudeTPBN1_UKTJ
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