Technical Administrator

2 weeks ago

Bury St Edmunds, United Kingdom Lighthouse Personnel LTD Full time

'Recruiting for your future success’

Our client is a supplier of underfloor heating solutions who have been supplying commercial and residential projects across the UK and Ireland for 30 years. Based in Woolpit, they are passionate about offering a professional, honest service and are proud of their high-quality products. They are now looking for a Technical Administrator to provide admin assistance to the design & operations teams, whilst offering technical support to clients and customers.

Technical Administrator

| Woolpit | Full Time | Mon-Fri 9am-5pm | 20 Days Holiday + Bank Holidays(Increasing With Service)| Casual Dress Code | Company Pension | Company Events | On Site Parking | Sick Pay | Learning & Development Opportunities | Cycle To Work Scheme | Office Closure Over Christmas/New Year

Duties (to include but are not limited to):

Design Admin

  • Confirm all required information, for full designs is provided, liaise to obtain further information, as and where required
  • Reviewing completed designs from external design resources, prior to submitting to client for approval
  • Publishing design drawings in PDF format from AutoCAD LT
  • Submit completed designs to client, for approval
  • Create a project matrix for completed designs
  • Upload design drawings to relevant document servers (Internal; Sharepoint & Google Drive, as well as external client portals i.e. Field View, 4Projects, DocHosting, Procore etc.)
  • Update CRM database, as required
  • Allocate design workload to design team (internal and external resources)
  • Coordinate and liaising with sales team; prioritised projects, design revisions with commercial impact etc.

Technical Support

  • Trouble shooting and responding to general technical queries regarding heating system / components
  • Dealing with underfloor heating repair enquiries

Operations Support

  • Coordinate with the business, providing admin support to our install team and customers.
  • Ensure weekly completion of documentation for our operations.
  • Collaborate with the accounts team to manage the project valuation process and raise repair quotations via email.

General

  • Liaise with work colleagues as required.
  • Participate in internal meetings, as required.
  • Identify and meet personal job-related training and development as required.
  • Undertake telephone liaison with relevant contacts.
  • Provide assistance in terms of general and specific business support as required.
  • Provide cover for other members of the team.

Person Specification:

  • Good communication and IT skills required
  • Knowledge/experience of mechanical heating services (plumbing/electrical) is beneficial
  • Training on products and systems provided in-house
  • The ability to work on own, as well as part of a team
  • An organised and enthusiastic work ethic
  • 'Can-Do’ Attitude/Team Player

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

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