2nd line Engineer

2 weeks ago


Deeside, United Kingdom Connect Recruit Full time

Job Title: Technical Support Engineer - 2nd Line

Location: Deeside, North Wales

Position Type: Full-Time

Salary Range: Negotiable DOE

About Us:

Our client is a leading IT and Telecoms company committed to delivering exceptional technical solutions and support to our diverse clientele. As they continue to grow, they are seeking a dynamic Technical Support Technician with a strong background in IT and ideally, telecom experience.

DBS Checks will be carried out do to the nature of the clients they work with.

Job Description:

As a Technical Support Technician, you will play a crucial role in providing technical support to our clients. This is a customer-facing position that requires a combination of technical expertise and excellent communication skills. The successful candidate will be responsible for troubleshooting and resolving IT and telecom-related issues, ensuring a seamless client experience.

Key Responsibilities:

  • Provide technical support to clients via phone, email and in person.
  • Troubleshoot and resolve IT and telecom issues promptly and efficiently.
  • Experienced with Installations including Cabling (Desired)
  • Assist clients with networking, broadband, and other IT-related queries.
  • Collaborate with other technical support team members to resolve complex issues.
  • Document and track client issues and resolutions.

Requirements:

  • Proven experience as a Technical Support Technician in IT, with Cloud Based Telephony as well as on-premises Comms and Ideally CCTV but this is not essential.
  • Strong knowledge of IT systems, networking, broadband, and related technologies.
  • Excellent customer service and communication skills.
  • Ability to translate technical jargon into user-friendly language for clients.
  • Problem-solving skills and a keen attention to detail.
  • Relevant certifications in IT and telecom are a plus.

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Deeside, Flintshire: reliably commute or plan to relocate before starting work (preferred)


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