Customer Service Manager

1 week ago


Woking, United Kingdom Impact Food Group Full time

Customer Service Manager Impact Food GroupAt Impact Food Group, we're more than just a school caterer. We're on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We're constantly learning, evolving, and improving — every way, every day.Through our industry-leading brands — Innovate, Hutchison, Cucina, and Chapter One — we cater for over 600,000 students and operate in more than 900 schools nationwide, growing every year.We're now looking for a talented and highly organised Customer Service Manager to join and play a vital role in supporting our business.Guided by our values, integrity, bold, impactful, humble and community; you will help us shape a workplace and culture we can all be proud of.The Customer Service Manager will be an experienced and people-focused team manager that can lead a team responsible for delivering a smooth and reliable school meal booking service for parents. The role will oversee a System Administrator, an Admin Coordinator, and a team of Customer Support Agents.Role Responsibilities Include:1. Team Leadership & Performance Management Lead, support, and develop a team of 6 a...



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