Senior Support Engineer VoIP

2 weeks ago

Bournemouth, United Kingdom Bond Williams Full time

Senior Network and VOIP Engineer is required for an established and growing business in the heart of Bournemouth, Dorset.

We are seeking a highly skilled and motivated Senior Network and VOIP Engineer to join our client's dynamic team. The ideal candidate will have a strong background in VOIP technology, computer networking, and telephony systems, with the ability to work in a fast-paced environment.

Key Responsibilities:

  • Design, develop, and maintain high-quality VOIP and network solutions.
  • Deploy, configure, and support telephony hardware (IP phones, ATA, headsets, DECT, access control systems).

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in VOIP technology and computer networking
  • In-depth knowledge of VOIP technology and terminology
  • Understanding of SIP and RTP/RTCP protocols, including SIP trunking
  • In-depth knowledge of TCP/IP, DHCP, DNS, and other fundamental networking principles
  • Expertise in subnetting, routing, and switching
  • Understanding of firewall and security configuration and administration
  • Proficient in network diagnostic tools (Wireshark, ARP tables, data monitoring tools)
  • Knowledgeable in Wi-Fi technologies (APs, mesh networks, frequencies, security)
  • Familiar with deploying, configuring, and supporting network hardware (routers, switches, cabling infrastructure, comms racks)
  • Understanding of broadband connectivity options (FTTC, FTTP, Ethernet, satellite)
  • Skilled in broadband diagnostics and monitoring (SNR, latency, packet loss)
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills

Preferred Qualifications:

  • Master's degree in Computer Science or a related field.
  • Experience with cloud platforms (e.g. AWS, Azure, Google Cloud).
  • Knowledge of DevOps practices and tools (e.g. Docker, Kubernetes, Jenkins).
  • Familiarity with Agile/Scrum methodologies.

Additional Information

Working hours: Fully office based, 37.5hrs per week and should be 8.30 - 5pm or 9 - 5.30pm with an hour for lunch.

Benefits:

  • 24 days holiday + bank holidays. (Increasing by 1 day each year)
  • Mobile phone Discount
  • Discounted Gym Membership.
  • Employee Assistance Programme
  • Private Health Insurance
  • Company pension.

How to apply:If you are interested in the Senior Network and VOIP Engineer role, please submit a copy of your CV to For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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