Dynamics 365 Support Analyst

Job DescriptionSalary 35000 - 40000 depending on experienceLocation Wotton-under-Edge GloucestershireHybrid 2 days/week on site (please note no public transport available)Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team.You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations.You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.Please note: this role is a hybrid based role with 2/3 days/week onsite. Having personal transport is a necessity as public transport cannot be relied on due to our location.ResponsibilitiesEvaluate allocated incidents to determine root cause and apply appropriate system configuration or code changeswhere needed.Analyse and develop solutions for minor system change requests.Assist when needed the Level 1 support team.Follow existing and author new procedures as needed.Use ITSM tool to track and update tickets.Key requirementsExperience as a support analyst with a focus on Customer Engagement or Finance and OperationsMicrosoft Dynamics 365 certifications are desirable.Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities.Ability to be flexible multi-tasking and organise priorities in a fast-paced work environment while maintaining a high level of focus and accuracy.Comfortable with Information Technology Service Management (ITSM) systems and processes.Exceptional communication and interpersonal abilities capable of collaborating effectively with stakeholders/customers.Desirable requirementsSQL/Azure SQL knowledge.Knowledge of Power Platform including Power BI and Azure infrastructure and technologies.Appreciation of Information Technology InfrastructureLibrary (ITIL).BenefitsWhen you join Renishaw were committing to your future career. Thats because we believe in developing our peoples skills and promoting them internally. We also offer a benefits package thats highly desirable; including a 9% non-contributory pension discretionary annual bonus *subsidised onsite restaurants and *coffee shops free parking *car sharing scheme and *24 hour fitness centres. ( not available at all sites).We also want to promote a healthy work-life balance as much as possible so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme 25 days holiday plus bank holidays Life Assurance policy of 12 times annual salary Cycle to Work scheme enhanced maternity pay subject to qualifying criteria Health Cash Plan the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.Please click here for further information about our benefits.At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture where all our employees are free to be themselves we can achieve our core values: Innovation Inspiration Integrity and Involvement.If you are excited about the role but feel as though you dont meet all the requirements we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process or require any reasonable adjustments please contact the recruitment team on0or Please click here for further information about diversity and inclusion at Renishaw.Employment Type:PermanentTime Type:Full timeRequisition Number:R8695 Dynamics 365 Support Analyst (Open)Required Experience:IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Experience: years Vacancy: 1 Monthly Salary Salary: 35000 - 40000