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Customer Services Advisor

2 months ago

Edenbridge, United Kingdom KHR - Recruitment Specialists Full time
An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.

This is a temp to permanent opportunity
Hours 8.30am - 5pm

Main Duties Responsibilities

- Process customer enquiries following the company's processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments' involvement
- Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
- Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
- Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
- Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
- Raise purchase orders
- Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
- Collect and log customer feedback
- Coordinate resolution of customer complaints and returns with relevant departments.
- Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
- Attend the weekly Production meeting to make notes of changes to customers' shipping dates.
- Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.

Person Spec -

* B2B Customer Service experience, ideally from a manufacturing or electronics company
* Effective communicator at all levels both

- Basic knowledge of ISO9001 / AS9100 standards
- Experience with an ERP and/or a CRM system
- Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.

Customer Service/Sales/Administration

Verbal and Written
* Able to work alone or as part of a team
* Ability to operate effectively in a matrix organisation structure
* IT literate - Microsoft Office, Excel, Word, PowerPoint
* Self-motivated and co-operative

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Customer Services Advisor/ISO9001