Account management

2 weeks ago

Sunderland, United Kingdom STEM RECRUITMENT SOLUTIONS LIMITED TA Stem Recruitment Solutions Full time

STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland.

we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities.

Key Activities and Responsibilities:

  • Manage customer orders from receipt to completion, including stock management and sales forecasts.
  • Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders.
  • Lead projects to standardise processes and provide ongoing business solutions.
  • Actively participate in team meetings, support other departments, and handle main switchboard calls.

Key Results Areas/Outputs:

  • Process customer orders within 24 hours.
  • Maximize efficiencies in order processing.
  • Ensure continuous supply to customers without exceeding stock levels.
  • Meet deliveries without additional costs to the business.

Key Relationships:

Internal: External sales, origination, transport, warehouse, production planners, procurement, quality, commercial.

External: All Customers.

Requirements:

  • Previous experience in a fast-paced environment.
  • Proficiency in Microsoft packages, particularly Excel.
  • Experience in systems and process improvements preferred.

Skills:

  • Excellent communication skills with internal and external stakeholders.
  • Proactive attitude in maintaining high service levels.
  • Attention to detail for accurate decision-making.
  • Commercial awareness and ability to work independently or in a team.
  • Highly organized to handle changing priorities in a customer-driven environment.

This is a Hybrid role after the intial training period of 3-6 months. It will be working in office 3 days and from home 2 days per week.

STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities.

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