Value Stream Leader

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting as a result of an internal promotion a Value Stream Lead to join our team. This role will be based at our Cleeve site.Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The RoleReporting to the Head of Programmes, the Value Stream Leader is responsible for managing a portfolio of customer relationships, maximising customer satisfaction and delivering on financial commitments. Managing a team, responsible for co-ordinating all activity within the Company in relation to specific customers and programmes, whilst keeping the customer informed and devising appropriate Customer Management Plans.Main ResponsibilitiesPropose and maintain a clear medium and long-term strategy for identified customers and their respective product lines within the Value Stream.Co-ordination of pricing, RFQs and RFPs, with the support of the Sales team and Revenue Management team, to ensure maximum value creation across every aspect of the business.Pro-actively resolve customer complaints and problems and escalate as necessary in support of building and maintaining high levels of Customer Engagement.Analyse the market and commercial activity to ensure the inventory levels and lead times are appropriate to meet customer requirements and provide opportunities.Monitor order in-load, on-time delivery, and operational performance to ensure successful execution.Provide forecasts of customer demand for products into business planning (SIOP).Contribute to developing broader business strategies, budgets, and performance reviews.Attend regular meetings as required to support tasks.Build strong long-term relationships with customers. Coordinate and participate in meetings and reviews between Ontic and the customer.Support the business on specific programme and project management activities as required.Measure customer activity based on business information systems and relay to customer through the customer management plan.Management and presentation of weekly forecasting of financials for the month, quarter, and FY.Management of direct margin (DM) accuracy and forecasting, along with identifying opportunities for DM improvement for the value stream.Allocate customer and programmes to appointed value stream personnel.Action line-management responsibilities for personnel in the value stream.About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. Knowledge, Skills And AbilitiesStrategic orientation – the ability to develop the role to ensure consistency and alignment to company strategic objectives. Able to interrupt and apply strategy into practical “hands on” business activities.Commercial acumen – Possess a solid understanding of market fundamentals in terms of product strategy, customers and competitors and capitalise on opportunities.Leadership – Demonstrate effective leadership qualities both within own function and broader business leadership.Results orientation – Create and meet stretched growth objectives and seek opportunities to introduce new systems and initiatives to improve performance.Problem solving – identifies and resolves problems in a timely manner; gathers and analyses information; develops alternative solutions.Strong interpersonal skills to build relationships with customer, suppliers, and internal functions.Excellent verbal and written communication skills.Apply attention to detail and possess a pragmatic approach to problem solving.Self-motivated and able to work within a multi-disciplined team across a matrix organisation.PC and office software skills essential (word processing, spreadsheets, presentations, and project management tools).Able to demonstrate sound business and financial acumen.Experienced in the management of aerospace or industrial projects or contracts.Experienced in working with operations, supply chain, quality, marketing and trade compliance to co-ordinate purchase orders, contracts, and long-term agreements.Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include: Up to 29 days annual leave plus bank holidays 10 hours paid volunteering time  Annual goal share bonus scheme for all employees  24/7 Employee Assistance Program (EAP)  Discounts and offers from a range of retailers   Best place to work We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback  72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic   No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.  Our values Our values are intrinsic to everything we do: We share a common sense - we’re a global family of specialists with a shared passion for precision.  We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.  We create the opportunity - we’re change-makers with a clear direction and can-do spirit.  We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us