Customer Service Advisor

3 weeks ago


Edinburgh, United Kingdom Staffline Operations Careers Full time

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels. The rate of pay is £25,142 per annum, plus bonus This is a full-time role working fixed shifts and the hours of work are: - 8:30am to 5pm Your Time at Work Key Responsibilities: - Making daily calls in accordance with the call diary to generate repeat orders - Managing incoming calls, emails, and chats, ensuring high customer satisfaction. - Resolving customer issues efficiently and empathetically. - Growing and developing new and lapsed accounts - Maintaining accurate records of customer interactions using CRM systems. - Liaising with internal teams to follow up on customer requests. - Identifying opportunities to improve customer service processes. - Ensuring compliance with company policies and data protection regulations Our Perfect Worker What We're Looking For: - Previous experience in a customer service or contact centre environment - An interes...



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