Customer Service Advisor

1 week ago


Stretford, United Kingdom 24-7 Recruitment Services Ltd Full time

Customer Service Advisor

*Previous experience in similar role is a MUST HAVE*

24-7 Recruitment Services acting as an Employment Business are currently recruiting for Customer Service Advisor on behalf of our client, based in Bury, Manchester.

Main Responsibilities:

* Proactive and reactive communication with customers

* Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required

* POD management and communications

* Liaising with planning and transport regarding late and failed deliveries as well as re-booking

* Production of customer reporting and presentations

* Production of internal reporting packs

* Supporting drivers with live issues whilst on delivery

* Supporting the continous improvement of customer services department

* Ensuring system compliance with TMS and Microlise

* Cooperation with finance to ensure correct and timely billing

* Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice

* Liaison with customer delivery and collection points to handle discrepancies and issues

* Resolution of live issues which includes rebooking and handling of returns

* Optional - Supporting the Planning team with the creation of effective National plans

Desirable skills :

* Customer Services experience

* Previous experience of customer service tools

* Experience of Microlise

* Good conflict management experience

* Able to work well under pressure

* Good level of problem solving and initiative

* Excellent communication and interpersonal skills

* Shows passion, right first time attitude, can do approach and respect to others

* Ability to identify and articulate trends

Shift pattern:

Monday to Friday

Possibile 4 on 4 off after few weeks of training

Pay rate:

Basic - £11.44

Manchester, Bury, Bolton, Rochdale, Oldham, Radcliffe, Middleton



  • Stretford, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers assisting with general queries. Client Details Our client are a well established Financial Services business based in Manchester, they are...


  • Stretford, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR   Customer Service Advisor Details: Basic Salary: £25,000 Hours: Monday - Friday, 8.00am - 5.00pm Location: Trafford Park   New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of the job is to deal...


  • Stretford, United Kingdom Godwin Recruitment Full time

    A new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer focused team who provide healthcare supplies to patients. - Excellent benefits to include 25 days' holiday + bank holidays. - Easily accessible location with free onsite parking available. A leading supplier of healthcare products is recruiting for a...


  • Stretford, United Kingdom Page Personnel Secretarial & Business Support Full time

    This role requires a Temporary Customer Service Advisor who can provide exceptional customer service support for a not-for-profit charitable organisation based in Manchester. Client Details This organisation is a well-established, medium-sized charity dedicated to improving the lives of the local community. With a strong presence in Manchester, it has been...


  • Stretford, United Kingdom Manpower UK Ltd Full time

    Customer Service Advisor - IT Support - £11 per hour - 35 hours per week, between Monday and Friday, 7 am - 6 pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Trafford Park.As a Customer Service Advisor, you will be the first point of contact for customers.Your...


  • Stretford, United Kingdom Search Full time

    Customer Service Renewals Advisor - Manchester City Centre - £24,000, OTE £30,000 - Monday to Friday 9am - 5:30pm (4pm finish on Friday's) Looking for a new job with fantastic career prospects in Customer Service & Renewals? NO WEEKEND OR LATE SHIFTS! UP TO 45 DAYS PER YEAR HOLIDAY! CENTRAL MANCHESTER LOCATION! The package for Customer Service Renewals...


  • Stretford, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries, ensuring each customer receives a professional and friendly service. Client Details Our client is a not-for-profit business in Ardwick, Manchester and they are looking for a Temporary Customer Service Advisor to join them on an on-going temporary basis! ...


  • Stretford, United Kingdom Holt Recruitment Ltd Full time

    Working hours 08.00 – 18.00 Monday to Friday (40.00 hours), plus Saturdays on a rota basisBasic Salary 26500 plus bonus our client is a luxury prestige main dealership looking for experienced customer service advisors that have good experience & confidence on the phone.As an Aftersales Retention Advisor, you will have experience working in a fast-paced...


  • Stretford, United Kingdom Holt Recruitment Ltd Full time

    Working hours 08.00 – 18.00 Monday to Friday (40.00 hours), plus Saturdays on a rota basisBasic Salary 26500 plus bonus our client is a luxury prestige main dealership looking for experienced customer service advisors that have good experience & confidence on the phone.As an Aftersales Retention Advisor, you will have experience working in a fast-paced...


  • Stretford, United Kingdom Office Angels Full time

    Customer Service Advisor Not for profit organisation Manchester City Centre, hybrid working £25,500 per annum + excellent benefits Please note recruitment schedule below and only apply if you can commit to the start date and training period. Office Angels are currently recruiting for Customer Service Advisors to join our client based in Manchester City...


  • Stretford, United Kingdom Citation Full time

    Customer Service Advisor Location: Hybrid - 2 days in the office (Wilmslow), 3 days in the office Salary: £22,575 Per annum + 2K bonus (Paid quarterly) We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great...

  • Service Advisor

    3 weeks ago


    Stretford, United Kingdom Perfect Placement Uk Ltd Full time

    Service Advisor 25 days of holiday, plus bank holidays Opportunity to work in a family-owned, supportive environment Join a team of three dedicated professionals No weekends Quarterly Bonus We are currently advertising on behalf of an Automotive family-owned accident repair centre who are currently recruiting for a Service Advisor to assist in their busy...


  • Stretford, United Kingdom Travel Counsellors Full time

    This is a great opportunity for a team player who has first-class attention to detail, customer service experience, and is highly numerate. This Customer Service Advisor role will involve handling a high volume of VCC transactions to ensure these are reconciled and authorised, working with colleagues within TC Support and the wider business, too. You will...


  • Stretford, United Kingdom Virgin Media O2 Full time

    Salary: £22,308 per year In the role of Customer Service Advisor you will be instrumental in delivering meaningful customer service to our TV, telephone, broadband and mobile customers. Your main responsibility will involve resolving complex customer queries to ensure a seamless experience and enhance value for both customers and Virgin Media O2. As a...


  • Stretford, United Kingdom Zachary Daniels Recruitment Full time

    Customer Service Advisor | Full Time Role Based in Trafford ParkHours: Monday - Thursday 9am - 5.30pm and Friday 9am - 3pm Salary - £22,440KZachary Daniels has a fantastic opportunity for a customer service professional who is eager to join a large, well known brand and market leader in the UK. The team are responsible for liaising with clients and all...


  • Stretford, Trafford, United Kingdom Page Personnel Sales Full time

    About Our Client Our client is one of the largest and leading not for profit businesses and they are looking for an experienced Temporary Customer Service Advisor to join their Stretford team on a 3 month temporary basis. This role has the opportunity to become permanent. Job Description As a Temporary Customer Service Advisor you will: Liaising with...


  • Stretford, United Kingdom Bridgfords Full time

    Job DescriptionRole – Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation – The Hacienda, Manchester, M1 5DAEmployment Type – Full-time, permanentWe are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the...


  • Stretford, United Kingdom G2 Legal Limited Full time

    A rare opportunity has arisen for a Customer Service Advisor to join a well-established, award-winning Law firm based in the heart ofManchester City Centre, to work within the firms Client services team.  This role is full-time, and office based. 35 hours per week on a Rota basis covering the hours from 8am to 7pm. You will be working within a busy...


  • Stretford, United Kingdom Zachary Daniels Full time

    Customer Service Advisor | Full Time Role Based in Trafford Park Hours: Monday - Thursday 9am - 5.30pm and Friday 9am - 3pm Salary - £22,440K Zachary Daniels has a fantastic opportunity for a customer service professional who is eager to join a large, well known brand and market leader in the UK. The team are responsible for liaising with clients and all...

  • Out of Hours

    4 weeks ago


    Stretford, United Kingdom Manpower UK Full time

    Salary: £12.10 per hour (Living Wage Employer)Shift Uplift: £400 per monthLocation: Capgemini, Inverness or NairnHours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800 Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues - Off, Wed - Off,...