Private Leakage Administrator

2 weeks ago


Cardiff, United Kingdom RPS Group Plc Careers Full time

RPS are seeking an Administrator to join our Private Leakage Team based in Cardiff.This role is a hybrid position (Office based for 3 days), working 40hrs a week, Monday to Friday.What you'll be doing Working with our customers and third parties to address customer side leakage (supply pipe and plumbing loss) - through the utilization of our statutory powers (Water Industry Act 1991).Managing a large volume of cases through the internal process.Investigating and advising on responsibility for land, property, and pipework through land registry searches and engagement (training provided).Drafting legal notices (pre-templated), and communicating directly with customers (phone, email, letter).Problem solving to ensure the method of resolution considers both the customer and business interest.Complaint responsesWorkload / work basket managementAccurate logging of information and correspondence within corporate systemsDrafting of internal communications around re-charging.Who we're looking forHighly organized and self-motivated / driven. Experience in customer service / management. Excellent written and verbal communication skills (minimum qualification of GCSE A-C English or Welsh). Problem solving, and the ability to identify more efficie...



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    RPS are seeking an Administrator to join our Private Leakage Team based in Cardiff. This role is a hybrid position (Office based for 3 days), working 40hrs a week, Monday to Friday. What you’ll be doing Working with our customers and third parties to address customer side leakage (supply pipe and plumbing loss) - through the utilisation of our statutory...


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