European Director of Human Capital Operations

2 weeks ago


London, United Kingdom Oliver Wyman Full time

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.


Oliver Wyman is looking for a Director of Human Capital Operations (with a predominantly Employee Relations-focus) for our European offices.


The Opportunity:


Oliver Wyman is seeking to hire a Director of Human Capital (HC) Operations to oversee all HC Operations’ activities across the European region.


Based at our London Baker Street office, this Director of Human Capital Operations for Europe role will serve as the primary point of contact to the European Region Heads, COO and Director of Talent on matters involving Human Capital (HC) Operations, especially topics and issues around Employee Relations.


This is a challenging and important leadership position within the HC Operations team and requires strategic thinking, hands-on oversight, and collaboration with various stakeholders to ensure high client satisfaction and maintain a high level of HC subject matter knowledge.


Working closely with the Director of Talent in Europe, you’ll provide proactive leadership with a keen focus on aligning HC initiatives with organizational and client initiatives, ensuring that each step taken supports broader business goals effectively.


Oliver Wyman operates a hybrid working policy and we will require the successful candidate to work from our London Baker Street office for at least 60% of the time.


What we’d love to see from you:


The Director of Human Capital Operations role at Oliver Wyman requires the successful individual to have a combination of strategic thinking, operational excellence, leadership skills, and the ability to collaborate effectively with various stakeholders, with specific requirements being:


  • At least 15 years of HR generalist experience across Europe
  • Strong Employee Relations experience is essential
  • 10 years of leadership/management experience - leading projects and HR teams, advising business leaders on Human Capital matters, advocating for Human Capital policy or other initiatives, and managing a team.
  • Ideally your experience will have been gained from the management consulting, professional services, or the financial services sectors
  • Solid knowledge of HR operational activities (benefits, payroll, tax, employment law),
  • A CIPD qualification and/or and a Law degree (with focus on employment law) is preferred.


Additionally, you’ll:


  • Be driven to provide a high level of service in a fast-paced environment.
  • Demonstrate success working both strategically and tactically.
  • Possess a multicultural outlook and ability to work across teams in a local and global model.
  • Show that you can develop effective working relationships at all levels of the organization.
  • Be productive, flexible and to simultaneously manage multiple priorities in a complex, performance- driven environment.
  • Show strategic thinking, thought leadership and an analytical mindset, and be a challenger and influencer, particularly being accomplished in consensus building with senior leadership teams.
  • Have operational / client service excellence, ownership mindset.
  • Successfully deal with highly confidential information in a professional manner.
  • Be a proven team player, good people development instincts and skills.
  • Possess a strong track record of successful direct and matrixed people management.


Why join us at Oliver Wyman?


Visit an Oliver Wyman office anywhere in the world and you will feel it: the buzz of people doing work that matters, with a sense of purpose. Our company comprises a diverse mix of talented people from varied backgrounds and areas of expertise who marshal creative thinking and analytical rigor.


Our inclusive, collaborative, non-hierarchical culture allows new thinking to surface quickly. The best idea wins, and everybody is encouraged to contribute. This makes Oliver Wyman both an ideal adviser for organizations and an ideal place for exceptional people to realize their potential.


At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us


  • We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
  • We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
  • We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
  • We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
  • We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
  • We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used.
  • We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.


To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers


Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.



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