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24/7 IT Service Desk, 2nd

1 month ago

Stafford, United Kingdom OCC Computer Personnel Full time

IT Service Desk 2nd / 3rd line Support Engineer – 24x7 ops

Looking for an experienced IT service desk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rd line IT support with patching & infrastructure experience.  You will play a crucial role in maintaining and enhancing the IT infrastructure, ensuring optimal performance and reliability.  This is working in the defence and security industry so there are exciting projects coming live all the time.

Responsibilities will include:

Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required.

  • Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks.
  • Monitoring and Troubleshooting
  • Documentation
  • Communication
  • Continuous Improvement

You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties.  Technologies include but not limited to:

  • Windows 10 /11
  • Office 365 suite
  • Windows Server 2016 to 2022
  • Active Directory Administration
  • VMware Horizon, ESXi & vSphere
  • Enterprise Cloud Platforms – Azure/AWS
  • Mobile Device Management Solutions