Motor Complaint Handler

2 weeks ago


Birmingham, United Kingdom Candidate Source Ltd Full time
We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week Monday to Friday between the hours of 9am-6pm. The contract is initially for 6 months but there is opportunity for this to extend. You will also benefit from 20 days holiday plus bank holidays per annum. You’ll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for. What you’ll be doing as Motor Complaint Handler:
  • Taking ownership of a pipeline of complaint cases from start to resolution.
  • Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
  • Reviewing information from customers, dealers, motor manufacturers, and senior customers within major motor brands to support each complaint case.
  • Deliver fair outcomes for both customers and the business.
  • Checking if the client is liable for the issues and deciding on a support plan for the customer.
  • Taking responsibility for queries/issues through to resolution.
  • Writing templated outcome letters to the customer. 


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