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Head of Fundraising Operations

2 months ago

Wiltshire, United Kingdom NATIONAL TRUST Full time

We’re looking for an experienced Fundraising leader to join us as our Head of Fundraising Operations on an 18 month fixed term contract. As we near the start of a new 10 year strategy this is an exciting time to join the Trust and play a pivitol role in achieving the Trust’s ambitions for the future.

Against the backdrop of new strategy and ambition, the need to fundraise at scale has never been more vital. Championing the culture change needed to create a more fundraising friendly organisation, we will create and deliver national campaigns at scale to achieve a more balanced portfolio of fundraising income streams.

Through your ability to bring a professionalism and rigour to our fundraising activity, you will lead our Fundraising Operations team, bringing together all the necessary elements to drive outstanding relationship management of our fundraising income streams.

What it's like to work here:

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there’s flexibility on where you’ll be based at other times. You’ll be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing:

As Head of Fundraising Operations, you’ll be responsible for the Fundraising Operations team, leading an effective operational engine to act as a national hub for fundraising best practice, to underpin the necessary growth required in fundraised income for the Trust. With a remit encompassing business and campaign planning, performance and financial management, stewardship and events, gift administration, data management, prospect research and portfolio management, due diligence and compliance, you will ensure our activities are strategic, co-ordinated, effective, and deliver appropriate operational support.

As an active and visible member of the Fundraising Senior Leadership Team, you will lead for the professionalisation of the Fundraising family to build our reputation internally and externally, and provide the necessary foundations for effective relationship building by the front-line income streams.

Who we're looking for:

You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.

We’d love to hear from you if you have;

  • Experience leading fundraising operations’ activities, preferably within a complex/matrix organisation
  • Knowledge of overseeing fundraising policy and procedure guidance, including relevant compliance/regulatory requirements
  • The ability to collaboratively contribute to organisational strategy and develop/implement business processes, including performance management.
  • Background in and comfortable analysing, interpreting and communicating complex and fast-moving management information to senior stakeholders
  • Experience leading on major fundraising campaigns, preferably within the context of significant organisational change

The package:

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places.