Senior Technical Support Engineer

3 weeks ago

Knutsford, United Kingdom 83zero Full time

About the job


Description

This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.


The Senior Technical Support Engineer will work with our client's technical support team.

You will be trained in their marketing leading Web-Application Security product and help customers to solve issues, deploy and use their products in various environments (cloud, on-premise, CI/CD pipelines).


With a growing customer base, you’ll quickly become an expert on their products and their customers and provide insights that create best practices and enhance their product roadmaps.


What’s in it for you?


Our clients believe in paying people what they are worth and not what they can get away with. Their excellent salaries are above the normal market level, and this is always determined based on your individual skills and contribution.


Their people also receive:


  • Re-location packages to Knutsford, UK
  • Share options.
  • 8% employer pension contribution.
  • Life assurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private medical insurance (Bupa).
  • 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme.
  • Continuous personal development.
  • Gym access
  • Free lunch by their own lovely chefs, social events + much more


Your Responsibilities

  • Our client's technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers.
  • Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines)
  • Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
  • Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
  • Liaise with technical product managers to help prioritize software development work, championing the customer’s perspective.


Key Skills


Essential:

  • You’re a passionate trouble-shooter, who loves to solve technical problems, whilst providing exceptional service to customers.
  • You have experience working across different operating systems, such as Windows and Linux/Unix.
  • You have Experienced working with a cloud platform such as Azure, AWS or GCP. Or, you have experience working with virtualization tools such as VMware or Hyper-V.
  • You have a good understanding of Networking protocols, along with exposure to working with routers, switches, and firewalls.
  • A desire to learn and continuously develop your skill set

Desirable:

  • If you have any experience in the cyber-security sector, that would be beneficial, but not essential We’re more interested in finding some with an interest in this sector and want to learn.
  • Experience working within a DevOps/DevSecOps environment
  • Experience working with Kubernetes
  • Experience with a programming language
  • A background in Computer science would be beneficial, but not essential.
  • Any experience with project deployments or technical pre-sales would also be beneficial


Ready to Apply?


If you’re reading through this advert and are thinking, ‘Wow’ this sounds like me’ then why are you still reading?

  • Senior Software Engineer

    3 weeks ago

    Knutsford, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking an ambitious and highly motivated individual with a background working on software and engineering projects.**Job Summary:**The successful candidate will provide technical support and engineering expertise, collaborating with cross-functional teams to resolve complex issues.**Key Responsibilities:**Providing...

  • Technical Support and Engineering Expert

    2 weeks ago

    Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title:Technical Support and Engineering ExpertWe are seeking an ambitious and highly motivated individual with a background in Software, Hardware, or Electro-Mechanical to support the field service team with hardware and software solutions. As a Technical Support and Engineering Expert, you will be responsible for managing technical escalations end to...

  • Senior Technical Support Engineer

    2 weeks ago

    Knutsford, United Kingdom 83Zero Full time

    About the jobDescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will...

  • Technical Support Professional

    2 weeks ago

    Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks a highly motivated Technical Support Professional to provide technical assistance and support to customers. This role also involves working on software engineering projects.The ideal candidate will have a strong technical background, excellent communication and problem-solving skills, and be able to work in a...

  • Senior Technical Support Engineer

    2 weeks ago

    Knutsford, United Kingdom 83Zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, United Kingdom 83zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Senior Technical Support Engineer will work with our client's technical support team. You...

  • Senior Technical Support Engineer

    4 weeks ago

    Knutsford, United Kingdom 83zero Full time

    About the jobDescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will...

  • Senior Technical Support Engineer

    2 weeks ago

    Knutsford, United Kingdom 83zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Senior Technical Support Engineer will work with our client's technical...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, United Kingdom 83zero Full time

    About the jobDescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will...

  • Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:Rise Technical Recruitment Limited is seeking a highly motivated and ambitious individual to join their team as a Technical Support Specialist / Engineer. This exciting opportunity allows you to develop your skillset through full specialist training in a niche sector, working closely with a talented team.The Role:Provide exceptional support to...

  • Senior Technical Support Engineer

    2 weeks ago

    Knutsford, United Kingdom 83zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Senior Technical Support Engineer will work with our client's technical support team....

  • Technical Support Specialist

    7 days ago

    Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:The company is looking for a skilled Technical Support Specialist to join their team in the UK. As a Technical Support Specialist, you will be responsible for providing support to the field service team with hardware and software solutions.This is an exciting opportunity to develop your skillset through full specialist training in a niche...

  • Software Engineering and Support Role

    2 weeks ago

    Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Job Description:As a Customer Support and Development Specialist at Rise Technical Recruitment Limited, you will be responsible for providing technical assistance and support to customers.You will also work on software engineering projects, utilizing your technical expertise and problem-solving skills to deliver high-quality results.The ideal candidate will...

  • Senior Technical Support Engineer

    2 weeks ago

    Knutsford, UK, Cheshire, United Kingdom 83zero Full time

    About the jobDescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, Cheshire, United Kingdom 83zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Senior Technical Support Engineer will work with our client's technical support...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, Cheshire, United Kingdom 83zero Full time

    About the job Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Senior Technical Support Engineer will work with our client's technical support...

  • Senior Technical Architect

    4 days ago

    Knutsford, United Kingdom Barclays Bank Plc Full time

    Join Barclays as a Senior Technical Architect, where you'll lead the evolution of our digital landscape, driving innovation and operational excellence.In this role, you will oversee the architectural strategy for 'Skylight', designing scalable, resilient, and maintainable systems, while delivering comprehensive documentation.You will align the technical...

  • Senior Engineering Director

    4 weeks ago

    Knutsford, Cheshire East, United Kingdom Barclays Bank Plc Full time

    Barclays Bank Plc is seeking an experienced Senior Engineering Director to lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical...

  • Cybersecurity Expert

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the JobWe are seeking a skilled Cybersecurity Expert to join our team as a Senior Technical Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional service to customers while driving the growth of our business.The ideal candidate will have a strong passion for solving technical problems,...

  • Senior Technical Architect

    7 days ago

    Knutsford, United Kingdom CV-Library Full time

    Join Barclays as a Senior Technical Architect, where you’ll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will oversee the architectural strategy for ‘Skylight’, designing scalable, resilient, and maintainable systems, while delivering comprehensive documentation. You will...