Senior Technical Support Engineer

7 days ago


Knutsford UK, Cheshire, United Kingdom 83zero Full time

About the job


Description

This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.


The Senior Technical Support Engineer will work with our client's technical support team.

You will be trained in their marketing leading Web-Application Security product and help customers to solve issues, deploy and use their products in various environments (cloud, on-premise, CI/CD pipelines).


With a growing customer base, you’ll quickly become an expert on their products and their customers and provide insights that create best practices and enhance their product roadmaps.


What’s in it for you?


Our clients believe in paying people what they are worth and not what they can get away with. Their excellent salaries are above the normal market level, and this is always determined based on your individual skills and contribution.


Their people also receive:


  • Re-location packages to Knutsford, UK
  • Share options.
  • 8% employer pension contribution.
  • Life assurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private medical insurance (Bupa).
  • 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme.
  • Continuous personal development.
  • Gym access
  • Free lunch by their own lovely chefs, social events + much more


Your Responsibilities

  • Our client's technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers.
  • Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines)
  • Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
  • Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
  • Liaise with technical product managers to help prioritize software development work, championing the customer’s perspective.


Key Skills


Essential:

  • You’re a passionate trouble-shooter, who loves to solve technical problems, whilst providing exceptional service to customers.
  • You have experience working across different operating systems, such as Windows and Linux/Unix.
  • You have Experienced working with a cloud platform such as Azure, AWS or GCP. Or, you have experience working with virtualization tools such as VMware or Hyper-V.
  • You have a good understanding of Networking protocols, along with exposure to working with routers, switches, and firewalls.
  • A desire to learn and continuously develop your skill set

Desirable:

  • If you have any experience in the cyber-security sector, that would be beneficial, but not essential We’re more interested in finding some with an interest in this sector and want to learn.
  • Experience working within a DevOps/DevSecOps environment
  • Experience working with Kubernetes
  • Experience with a programming language
  • A background in Computer science would be beneficial, but not essential.
  • Any experience with project deployments or technical pre-sales would also be beneficial


Ready to Apply?


If you’re reading through this advert and are thinking, ‘Wow’ this sounds like me’ then why are you still reading?



  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title:Technical Support and Engineering ExpertWe are seeking an ambitious and highly motivated individual with a background in Software, Hardware, or Electro-Mechanical to support the field service team with hardware and software solutions. As a Technical Support and Engineering Expert, you will be responsible for managing technical escalations end to...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks a highly motivated Technical Support Professional to provide technical assistance and support to customers. This role also involves working on software engineering projects.The ideal candidate will have a strong technical background, excellent communication and problem-solving skills, and be able to work in a...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:Rise Technical Recruitment Limited is seeking a highly motivated and ambitious individual to join their team as a Technical Support Specialist / Engineer. This exciting opportunity allows you to develop your skillset through full specialist training in a niche sector, working closely with a talented team.The Role:Provide exceptional support to...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support RoleRise Technical Recruitment Limited is looking for a skilled Technical Support Specialist to join their team. The ideal candidate will have experience in software, hardware, or electro-mechanical environments and possess strong customer service orientation. The role involves providing support to the field service team, working on...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:The company is looking for a skilled Technical Support Specialist to join their team in the UK. As a Technical Support Specialist, you will be responsible for providing support to the field service team with hardware and software solutions.This is an exciting opportunity to develop your skillset through full specialist training in a niche...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Role Overview:We are seeking an ambitious and highly motivated individual with a background in software or hardware support to fill this exciting role.Salary: £30,000 - £38,500 per annum, depending on experienceAbout the Role:This is a great opportunity for someone to develop their career in technical support, working with our clients in the...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    Job Description:As a Customer Support and Development Specialist at Rise Technical Recruitment Limited, you will be responsible for providing technical assistance and support to customers.You will also work on software engineering projects, utilizing your technical expertise and problem-solving skills to deliver high-quality results.The ideal candidate will...


  • Knutsford, Cheshire East, United Kingdom Barclays Bank Plc Full time

    Barclays Bank Plc is seeking an experienced Senior Engineering Director to lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical...

  • Cybersecurity Expert

    2 weeks ago


    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the JobWe are seeking a skilled Cybersecurity Expert to join our team as a Senior Technical Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional service to customers while driving the growth of our business.The ideal candidate will have a strong passion for solving technical problems,...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a skilled Software Engineering and Support Role professional to join our team at Rise Technical Recruitment Limited.In this role, you will provide technical assistance and support to customers, as well as work on software engineering projects.The ideal candidate will have a strong technical background, excellent communication and...


  • Knutsford, Cheshire East, United Kingdom Warner Media, LLC. Full time

    We are seeking a highly skilled Senior Engine Programmer to join our team and contribute to the development of our next AAA title.The ideal candidate will have a strong background in C++ and experience with Unreal Engine, as well as a passion for creating high-quality, performant solutions for technical and workflow issues.Responsibilities:Architect...


  • Knutsford, Cheshire East, United Kingdom Barclays Bank PLC Full time

    Job OverviewThis Senior Software Engineering Manager position offers a rewarding career opportunity at Barclays Bank PLC, where you will be responsible for leading and managing engineering teams, driving technical excellence, and fostering innovation. The estimated salary for this role is £110,000 - £140,000 per annum.Key Accountabilities:Manage and...


  • Knutsford, Cheshire East, United Kingdom Barclays UK Full time

    Role Overview:We are seeking a highly skilled Senior Cloud Solutions Engineer to join our team at Barclays UK.About the Role:As a Full Stack Engineer, you will be responsible for designing, developing, testing, and documenting large-scale software applications. You will work across the entire lifecycle, from inception to deployment, ensuring that all...


  • Knutsford, Cheshire East, United Kingdom Barclays Bank PLC Full time

    Senior Software Engineer Lead wanted at Barclays Bank PLC!Salary: $160,000 - $220,000 per annum, depending on experience.About the Role:This is a senior leadership position that requires strong technical expertise, excellent communication skills, and experience managing large teams.About the Team:We are a collaborative and diverse team of engineers, working...


  • Knutsford, Cheshire East, United Kingdom Hays Senior Finance Full time

    Your new company, a highly entrepreneurial online retailer, is seeking an experienced Senior Financial Planning Manager to strengthen their finance function.Job DescriptionIn this role, you will take ownership of the accounts for the 5 trading companies within the group. You'll produce management accounts and provide analysis for senior management while...


  • Knutsford, Cheshire East, United Kingdom 6124 TT Games Studios Limited Full time

    Unlock a career-defining opportunity as a Senior LEGO Technical Artist at 6124 TT Games Studios Limited. We are seeking a highly skilled artist to join our team and drive the visual quality of LEGO art on current game platforms, including integration of associated technologies into Unreal.Company Overview:Warner Bros. Discovery is home to iconic content and...


  • Knutsford, Cheshire East, United Kingdom Xcede UK Full time

    Role Overview:We are seeking a highly skilled Senior Python Engineer with strong experience in Infrastructure Automation to lead and mentor a growing team of junior developers.This role is ideal for someone passionate about technical leadership and upskilling team members, with a focus on Python development and infrastructure automation in a dynamic,...

  • DevOps Engineer

    7 days ago


    Knutsford, UK, Cheshire, United Kingdom eTeam Full time

    DevOps EngineerKnutsford - Hybrid (2 days in office)Duration::12 months Key Skillsets - Jenkins, AWS, SpringBootDevOps EngineerCreate new tools and systems for development.Understand stakeholders' needs and communicate them to developers.Automate and enhance development and release processes.Test and analyze code from others.Ensure system security...


  • Runcorn, UK, Cheshire, United Kingdom NES Fircroft Full time

    Senior Process Engineer – Contract RoleLocation: Cheshire, UKContract Type: Inside IR35 Duration: 12 months Working Pattern: 5 days/week on-site Are you an experienced Chartered Chemical Engineer with over 15 years of expertise in process engineering? Do you have a proven track record of managing high-hazard installations and leading technical teams? A...


  • Knutsford, Cheshire East, United Kingdom Rise Technical Recruitment Limited Full time

    About the Position:We are seeking an experienced Technical Support Specialist / Engineer to join our team at Rise Technical Recruitment Limited. As a key member of our team, you will be responsible for providing expert support to the Field Service Team, handling technical escalations, and offering assistance on hardware and software queries.The Job...